Brenda Wothers
Newark,De
Summary
Experienced with fraud and non-fraud investigations and claims, in multiple industries. Interested in Risk Management, Compliance, or legal positions that would continue to increase my knowledge, and employers' bottom line and breadth in the field of loss prevention, and the fraud industry. Customer service oriented, swift learner, flexible. able to work as a team or independently with proficient time management skills.
Offering solid foundation in analytical thinking and problem-solving, eager to learn and grow in fraud prevention environment. Brings strong understanding of data analysis and risk assessment, along with ability to quickly adapt to new technologies and methodologies. Ready to use and develop skills in fraud detection and risk management in [Desired Position] role.
Overview
18
18
years of professional experience
Work History
Agent/ Analyst
AAA Mid-Atlantic
01.2017 - Current
- Investigate and identify fraud and misuse of services regarding membership guidelines
- Identify fraud trends among members, employees, and contractors who work with the organization
- Proficient in Microsoft Office, Word, Excel, PowerPoint
- PDF, Voice recording, identify information GPS tracking programs to assist in identifying parties, companies, and organizations for investigating, compiling evidence, and verifying information
- Develop and implement processes to streamline claim processing, identifying ways to eliminate additional risk to the organization, steps to recover loss to the organization, and additional benefits to protect members
- Respond to inbound membership calls, including processing new member sales, associate’s add-on memberships, membership upgrades, automatic renewals, and transfers
- Processes credit card payments for all new memberships, renewals, and council members concerning all the benefits of membership including discounts, credit cards, insurance as well as other products and services
- Respond to roadside assistance calls to provide members peace of mind and accurately capture details of their service call needs
- Dispatch drivers out to assist members with their vehicles
Senior Fraud Analyst - Legal Case Reviews
Bank Of America
10.2006 - 07.2016
- Worked with customers, shareholders, and wealth client advisors to manage finance risk within fraud and non-fraud claims
- Assessed creditworthiness utilizing consumer historical data
- Processed chargebacks and reviewed fraud claims to recoup funds and assets
- Identify several transactional fraud trends, with credit and debit cards and money being wire-transferred to multiple accounts, national and international
- Well-versed in OCC and FTC regulations as well as maintaining compliance with bank policies and regulations
- Worked on control reports for SARS reporting and Anti-Money Laundering reporting
- Highly proficient in utilizing TSYS, FAST Data Web, Lexis Nexis, Fraud Net, Blast, and web search engines along with several other internal and proprietary systems
- Assisted with a special project such as mergers, system realignments, and new hire training classes, and Assisted on a task force with the Office of the President investigated executive office complaints by interviewing the complaints and verifying inform action, and processed risk-based requests of monitoring and closing accounts
Education
Bookkeeping - Bookkeeping, Accounting
Penn Foster Career School
Scranton, PA06-2025
Skills
- Ensuring customer satisfaction
- Documenting information
- Problem-solving skills
- Positive attitude
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
- Analytical skills
Timeline
Agent/ Analyst
AAA Mid-Atlantic
01.2017 - Current
Senior Fraud Analyst - Legal Case Reviews
Bank Of America
10.2006 - 07.2016
Bookkeeping - Bookkeeping, Accounting
Penn Foster Career School
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