Brenda C . Espindola
Albuquerque,NM
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Grace Community Center
Fort Myers, Florida
03.2021 - 05.2025
- Managed high-volume inbound calls, ensuring timely and accurate resolution of customer inquiries.
- Utilized CRM systems to track customer interactions and maintain detailed records for service improvement.
- Collaborated with team members to enhance customer experience through effective communication and problem-solving strategies.
- Trained new representatives on call handling procedures and best practices for delivering exceptional service.
- Conducted quality assurance reviews to maintain service standards and identify areas for performance enhancement.
- Led initiatives aimed at reducing call resolution times while maintaining high satisfaction ratings among customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
CNA
Lee Health
Fort Myers, Florida
04.2021 - 05.2025
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient care areas.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to ensure quality patient care.
- Educated patients and families on health management and safety practices.
- Supported rehabilitation exercises under the guidance of physical therapists.
- Provided emotional support to patients and their families during care processes.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Cashier
Walmart
Fort Myers, Florida
01.2016 - 02.2020
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges following store policies.
- Collaborated with team members to ensure smooth operations.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FL05-2013
Skills
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Call center customer service
- Written and oral communication
- Call center operations
- Customer inquiries
- Empathy display
- Quality assurance
- Payment processing
- LiveChat
Certification
- CPR
Languages
English
Professional
Spanish
Professional
Timeline
CNA
Lee Health
04.2021 - 05.2025
Call Center Representative
Grace Community Center
03.2021 - 05.2025
Cashier
Walmart
01.2016 - 02.2020
High School Diploma -
Cypress Lake High School
Education and Training
other