Brenda Denasia Gordon
Augusta,Georgia
Summary
Dynamic Patient Access Associate with a proven track record with excelling in efficient communication and critical thinking. Adept at utilizing EPIC & Cerner to enhance patient registration processes, ensuring seamless service delivery. Recognized for adaptability and teamwork, consistently improving patient experiences and operational efficiency. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Patient Access Associate
Piedmont Healthcare
Augusta, Georgia
01.2024 - Current
- Assisting patients upon arrival for scheduled or unscheduled visits during on-site registration process.
- Process emergent arrival registration.
- Verify/review health insurance, eligibility, and coverage.
- Confirm and update patient information for existing or new patients.
- Creating new patient accounts.
- Schedule walk-in appointments or schedule from patient's phone calls.
- Transcribing orders for patient's appointment to ensure accurate order of physician requests.
- Answering all incoming calls and ensuring all missed calls receive feedback at earliest convenience.
- Ensure scheduled patients are aware of the charges of current and past due balances and giving patient education on the payment options if applicable.
- Collect payments.
- Process and forward patient refunds.
- Schedule/Reschedule appointments or follow-ups.
- Call patients on billing account and chart a note on account.
- Communicate to different departments to correctly corroborate patient service requested based on physicians.
- Service multiple hospitals and departments.
Unit Secretary
WellStar University MCG (Augusta University)
Augusta, Georgia
01.2022 - 01.2024
- Efficiently provide clinical staff feedback from patient and family members on any request and/or concerns for better patient care and experience.
- Collaborate with clinical staff to problem-solve issues or concerns that effects workflow.
- Prepare unit for incoming/outgoing patients to the unit.
- Process and sort new admissions physical charts.
- Maintain and ensure supply room is fully stock to ensure all shifts are appropriately equipped.
- Process all paperwork for admissions, transfers, or discharging patients.
- Manage all incoming or missed phone calls.
- Communicate messages in sudden case of events to alert designated emergent team for quick responses to provide preventative care.
- Ensuring patient transportation to and from ordered test and procedures.
Fulfillment Center Associate
Amazon Warehouse
Appling, Georgia
01.2021 - 01.2022
- Process merchandise for product availability to increase digital sales.
- Oversee productivity to meets the company's daily metric-based sales goals.
Sales Manager
Designer Shoe Warehouse
Augusta, Georgia
01.2020 - 01.2021
- Oversee store operations to reflect company's standards and expectations.
- Collaborate with all team members to achieve sales goals.
- Direct/Redirect team member who struggled with obtaining loyalty programs to create more drive for customer returning to the establishment.
- Assist with floor moves, markdowns, and fulfillments.
- Train/Coach new hires or existing coworkers and provide feedback.
- Manage inventory and stock supply.
- Maintain compliance with all company's policies and procedures.
- Count drawers and complete audits.
- Review work schedules and confirm coverage for better work flow and better opportunity for positive sales impact.
Sales Associate
Designer Shoe Warehouse
Augusta, Georgia
01.2018 - 01.2020
- Provide excellent customer service and communication skills to understanding customer's wants and needs.
- Encourage sign up for loyalty program to increase sales.
- Efficiently and correctly process outgoing and incoming purchases made online.
- Manage the cash wrap with speedy check out.
- Correctly manage cash handling.
- Manage go backs.
Education
Licensed Practical Nurse -
Augusta Tech
Augusta, Georgia05.2025
Nursing - Nursing (Incomplete)
Augusta University
Augusta, Georgia08.2021
High School Diploma -
Lakeside High School
Evans, Georgia05.2017
Skills
- Efficient communication
- Critical-thinking
- Conflict management
- Excellent time management in fast-pace environment
- Proficient in EPIC & Cerner
- Excellent customer service
- Easy adaptability
- Computer literacy
- Teamwork
- Proficient with Word, Excel, Outlook
References
References available upon request.
Timeline
Patient Access Associate
Piedmont Healthcare
01.2024 - Current
Unit Secretary
WellStar University MCG (Augusta University)
01.2022 - 01.2024
Fulfillment Center Associate
Amazon Warehouse
01.2021 - 01.2022
Sales Manager
Designer Shoe Warehouse
01.2020 - 01.2021
Sales Associate
Designer Shoe Warehouse
01.2018 - 01.2020
Licensed Practical Nurse -
Augusta Tech
Nursing - Nursing (Incomplete)
Augusta University
High School Diploma -
Lakeside High School