Brenda L. Lanestoza Navarro
Los Angeles,CA
Summary
A Hard working and highly motivated individual with strong organizational and multitasking skills, as
well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Operates
well in both individual and team capacities with a passion for growth and efficiency to meet company
needs and increase service value.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Children's Institute Inc. Cii
Los Angeles, CA
03.2024 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed and maintained filing systems for confidential documents and records.
- Pre-screened parents who were interested in EHS/HS services for their children.
- Received referrals and reached out to parents who were interested.
- Conducted weekly recruitment activities.
Server/Cashier Assistant
Greenleaf Kitchen & Cocktails
Los Angeles, CA
10.2017 - 01.2024
- Met customer needs through polite, friendly, and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Bank Teller
Wells Fargo & Company
Los Angeles, CA
05.2021 - 06.2022
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements, and copies of checks.
Sales Assistant
Shoes 4 Less
Los Angeles, CA
01.2015 - 08.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Customer Service Associate
Pablo's Sunglasses
Los Angeles, CA
07.2013 - 12.2014
- Assisted numerous customers daily, maintaining a positive attitude and prioritizing customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Some College (No Degree) - Child Development
Los Angeles Trade Technical College
Los Angeles, CASkills
- Cash Handling
- Multitasking and Organization
- Phone and Email Etiquette
- Microsoft Office
- Customer Service
- Guest Services
- Documentation and Recordkeeping
Languages
Spanish
Professional
English
Professional
Timeline
Administrative Assistant
Children's Institute Inc. Cii
03.2024 - Current
Bank Teller
Wells Fargo & Company
05.2021 - 06.2022
Server/Cashier Assistant
Greenleaf Kitchen & Cocktails
10.2017 - 01.2024
Sales Assistant
Shoes 4 Less
01.2015 - 08.2017
Customer Service Associate
Pablo's Sunglasses
07.2013 - 12.2014
Some College (No Degree) - Child Development
Los Angeles Trade Technical College
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