Brenda Lynn Klocow
Spokane Valley,WA
Summary
Extensive customer service experience, 20 plus years. Enjoy working with the public. Ability to work as a team player as well as independently. Self motivated, solution oriented and organized. Thorough follow up skills. Highly flexible, positive, adaptable and reliable. Learn new systems quickly. Excellent proofreading and mathematical experience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Walmart
09.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service
Jack In The Box
08.2019 - 08.2022
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Patient Account Liaison
PFS Group
05.2015 - 05.2019
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Education
CSUN
Northridge, CASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Walmart
09.2022 - 03.2023
Customer Service
Jack In The Box
08.2019 - 08.2022
Patient Account Liaison
PFS Group
05.2015 - 05.2019
CSUN
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