Brenda M. Carmona
Brownsville,TX
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Key Programs
Brownsville, TX
11.2022 - 03.2025
- Worked with unaccompanied minors.
- Provided direct care and supervision to youth in a facility, ensuring their safety and well-being
- Monitored and documented behavior patterns, progress, and incidents of youth on a daily basis
Cashier/Sales Associate
Walmart
Brownsville, TX
10.2021 - 11.2022
- Efficiently processed customer transactions, including cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints
Case Aide/ Flight Hub/ Youth Care Worker
Southwest Key Programs
Brownsville, TX
02.2017 - 09.2020
- Works with unaccompanied minors.
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Provided direct care and supervision to youth in a facility, ensuring their safety and well-being
Chick-Fil-A Team Member
Chick-fil-A, Inc.
Brownsville, TX
07.2016 - 01.2017
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Sales management
Flexi
Brownsville, TX
07.2014 - 08.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant manager
Merit finance
Brownsville, TX
07.2014 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Cashier/sales
Spec's Liquor
Brownsville, TX
04.2013 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress/Hostess
Oyster Bar
Brownsville, TX
04.2012 - 01.2013
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Cashier/Cook
Jason's Deli
Brownsville, TX
04.2011 - 07.2012
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Communications
University of Brownsville
Brownsville, TXHigh school diploma -
James Pace High School
Brownsville, TX06.2008
Skills
- Customer service
- Cash handling
- Office management
- Windows
- Recruiting
- SharePoint
- Computer literacy
- Leadership
- Retail sales
- Guest services
- Data Entry
- Administrative experience
- Fax
- Filing
- Tutoring
- Communication skills
- Excel
- Intake
- Front desk
- Typing
- Customer support
- Clerical experience
- Classroom experience
- Experience with children
- Childcare
Certification
- Valid Driver's License
- First Aid Certification
- CPR/AED Certification
Languages
Spanish - Fluent
Native or Bilingual
English
Native or Bilingual
Timeline
Youth Care Worker
Southwest Key Programs
11.2022 - 03.2025
Cashier/Sales Associate
Walmart
10.2021 - 11.2022
Case Aide/ Flight Hub/ Youth Care Worker
Southwest Key Programs
02.2017 - 09.2020
Chick-Fil-A Team Member
Chick-fil-A, Inc.
07.2016 - 01.2017
Sales management
Flexi
07.2014 - 08.2015
Assistant manager
Merit finance
07.2014 - 08.2015
Cashier/sales
Spec's Liquor
04.2013 - 08.2014
Waitress/Hostess
Oyster Bar
04.2012 - 01.2013
Cashier/Cook
Jason's Deli
04.2011 - 07.2012
No Degree - Communications
University of Brownsville
High school diploma -
James Pace High School