Brendan Bernard
Uniondale
Summary
Dynamic and reliable hospitality professional with extensive experience at Applebee's Neighborhood Grill & Bar. Proven ability to enhance customer satisfaction through strong multitasking and exceptional service. Recognized for effectively managing high-pressure situations while fostering teamwork and clear communication, ensuring memorable dining experiences for guests.
Overview
2022
2022
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Host
Applebee's Neighborhood Grill & Bar
08.2018 - 07.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Applebee's Neighborhood Grill & Bar
08.2018 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Culinary Arts - Culinary
Nassau Community College
Garden City, NYHigh School Diploma -
Uniondale High School
Uniondale, NY06.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Languages
Creole
Native or Bilingual
Timeline
Host
Applebee's Neighborhood Grill & Bar
08.2018 - 07.2021
Server
Applebee's Neighborhood Grill & Bar
08.2018 - 07.2021
Bartender
Applebee's Neighborhood Grill & Bar
Culinary Arts - Culinary
Nassau Community College
High School Diploma -
Uniondale High School
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