BRENDAN DOROW
Burbank,USA
Summary
Ambitious multitasker seeking a position that has the opportunity for growth. An enthusiastic learner with experience in all areas of customer service within the medical profession. Great sales skills self-motivated and interested in learning all aspects of business, customer service, and sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
RadNet Imaging
03.2023 - Current
- Working with patients directly to schedule exams ordered from their physicians.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contacting insurance providers to confirm the cost of exams 'co-pays, co-insurance and deductibles are the right amount.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Health Insurance Agent
Health Markets Insurance
06.2022 - 12.2022
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage with supplemental insurance coverage.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
Health Insurance Agent
Healthy Halo Insurance
11.2017 - 05.2022
- Prepared clients for the cost of different health insurance plans, collected premiums on or before effective date of coverage.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions on health insurance from Covered CA and the Federal marketplace.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Handled sensitive personal information discreetly while always adhering to strict privacy regulations.
Education
Certified Insurance Agent - Insurance
Mike Russ Financial Training Centers
Costa Mesa, CASkills
- Billing Procedures Computer Proficiency
- Policy Changes Insurance Policy Sales
- Policy Feature Explanations Customer Service
- Health Insurance Sales Billing Procedures
Certification
Licensed Health Insurance agent CA #OM95336
Timeline
Patient Service Representative
RadNet Imaging
03.2023 - Current
Health Insurance Agent
Health Markets Insurance
06.2022 - 12.2022
Health Insurance Agent
Healthy Halo Insurance
11.2017 - 05.2022
Certified Insurance Agent - Insurance
Mike Russ Financial Training Centers