Michelle A. Ortiz
Modesto,CA
Summary
Organized Patient Service Representative with 13 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Sutter Gould Health Medical Foundation
06.2022 - 08.2022
- Answer telephone in a timely and professional manner to schedule all patients for MRI, CT Scans, Nuclear Medicine, Ultrasounds, Mammograms, and Dexa Scans.
- Receive Dr's orders from patients and assist with finding appointments.
- Review all patient orders in impact to assure that proper scheduling occurs and worked closely with verification dept and pre-authorization.
ER Admitting Clerk
Oak Valley Hospital District
08.2019 - 07.2021
- Register patients for labs, surgeries, radiology, and emergencies.
- Handle admission processes and discharge procedures to transfer patients from hospital to home care, extended facilities, and self-care plans.
- Promptly and pleasantly manage multi-line phone system when covering PBX.
Front Desk Receptionist/Surgical Scheduler
Medical Specialist Of Fairfield
07.2012 - 06.2016
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Scheduled patient appointments, breast cancer surgeries, referrals performed at the hospitals, physicians' offices, hospice and home health agencies.
Education
High School Diploma -
Central High School
Bridgeport, CT06.2006
Skills
- Organization and Time Management
- Scheduling Tests and Procedures
- Data Entry
- Patient Billing
- CPT Coding
- Computer Proficiency
Timeline
Patient Service Representative
Sutter Gould Health Medical Foundation
06.2022 - 08.2022
ER Admitting Clerk
Oak Valley Hospital District
08.2019 - 07.2021
Front Desk Receptionist/Surgical Scheduler
Medical Specialist Of Fairfield
07.2012 - 06.2016
High School Diploma -
Central High School
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