Rachel Robles
Lake Point,UT
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Primary Children's Hospital
Salt Lake City, Utah
10.2024 - Current
- Interacting with customers to gather and verify registration and scheduling information.
- Articulate billing process information and maintain stats determined reasonable for position
- Handle difficult situations with unhappy patients and families
- Verifying accuracy of EPMI link. Identify and report possible compromised records.
- Accurately input demographics, insurance and essential scheduling and admission information into the appropriate databases.
- Interact with physicians and office stand as needed in the interest of the patient.
- Team lead on new EPIC system
- Contributes to team meetings, sharing insights and strategies for improving patient access services.
- Documented patient counters in hospital system and initiated follow-up actions.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Pharmacy Technician Externship
MedQuest Pharmacy
Woods Cross, Utah
10.2016 - 10.2016
- Provided customer service to patients by answering questions about medications and health-related topics.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Answered telephones to respond to questions or requests.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Established or maintained medications and other patient profiles.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Counseled patients on proper medication usage and potential side effects.
Externship
Smiths Food And Drug
Woods Cross, Utah
09.2016 - 09.2016
- Identified needs of customers promptly and efficiently.
- Monitored medication refills requested by patients and forwarded them to the appropriate pharmacy.
- Monitored patient medication refills and communicated with pharmacy staff regarding refill requests.
- Communicated with pharmacies regarding medication refills for patients.
- Assisted customers with setting up medication refills and scheduling deliveries.
- Responded promptly to phone calls from patients seeking advice or requesting medication refills.
- Responded to patient and family questions regarding medication issues, problem behaviors and medication refills.
- Contacted pharmacies regarding medication refills or changes in prescriptions when necessary.
- Monitored medication refills and prescription renewals requested by physician or other healthcare provider.
- Processed referrals and pre-authorizations for specialist visits, diagnostic testing, home health services, durable medical equipment and medication refills according to established policies and procedures.
Education
Pharmacy Technician License And Certification - Pharmacy
Davis Applied Technology College
Kaysville, UT12-2016
Skills
- Proper phone etiquette
- Email and phone etiquette
- Outstanding phone etiquette
- Professional demeanor on telephone
- Patient registration
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Patient identity verification
- Registration management
- Resource allocation
- Conflict resolution
- Multitasking and organization
- Electronic health records
- Appointment reminders
- Data entry
- Team building
- Organization
- Time management
- Professional
- Patient care
Timeline
Patient Service Representative
Primary Children's Hospital
10.2024 - Current
Pharmacy Technician Externship
MedQuest Pharmacy
10.2016 - 10.2016
Externship
Smiths Food And Drug
09.2016 - 09.2016
Pharmacy Technician License And Certification - Pharmacy
Davis Applied Technology College