Markevia Lampkins
Aubrey,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, patient access, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Patient Access Representative/Customer Service Rep
US Radiology Specialists
01.2024 - Current
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
- Scheduled and confirmed patient appointments day before scheduled.
Healthcare Customer Service Specialist
Teleperformance USA
02.2022 - 01.2024
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone and email.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Provided excellent customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services in a timely and professional manner.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Healthcare Customer Service Specialist
Blue Cross & Blue Shield of Mississippi
01.2019 - 02.2022
- Processed patient registration and verified necessary information.
- Educated patients on available resources and support services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries in a timely manner.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
Associate Degree In Nursing (currently Pursuing) -
Louisiana Delta Community College
Monroe, LA12.2026
Skills
- Proper phone etiquette
- Computer Savvy
- Excellent Communication Skills
- People-Oriented
- Problem-Solving
- Multitasking and Organization
- HIPAA Compliance
- Customer Service
- Insurance Billing
- Phone and Email Etiquette
- Inbound and Outbound Calling
- Call Center Operations
- Customer Education
- Documentation
- Complaint Handling
- Goal-Oriented
- Teamwork and collaboration
Timeline
Patient Access Representative/Customer Service Rep
US Radiology Specialists
01.2024 - Current
Healthcare Customer Service Specialist
Teleperformance USA
02.2022 - 01.2024
Healthcare Customer Service Specialist
Blue Cross & Blue Shield of Mississippi
01.2019 - 02.2022
Associate Degree In Nursing (currently Pursuing) -
Louisiana Delta Community College
Similar Profiles
Octavia HarrisOctavia Harris
Scheduling Coordinator at US Radiology SpecialistsScheduling Coordinator at US Radiology Specialists
Julie StricklandJulie Strickland
Sr Director of RCM Operations at US Radiology SpecialistsSr Director of RCM Operations at US Radiology Specialists
Leticia BritoLeticia Brito
Bi-lingual Scheduler at US Radiology SpecialistsBi-lingual Scheduler at US Radiology Specialists