Brendan Dunleavy
Fastenal
Schenectady,NY
7
years of professional experience
Dynamic account representative skilled in managing OEM and MRO business operations. Experience in overseeing account performance and implementing technology solutions that streamline processes, enhance customer satisfaction, and promote long-term growth.
Work History
Onsite Account Representative
1 Year 2 Months- Oversee the OEM and MRO business on-site within the customer's plant
- Manage both the operations and sales sides of the business unit, including finance, inventory management, service, and growth
- Engage in daily conversations with production, engineers, operations and supply chain contacts to ensure the production line maintains its quality and flow at all times
- Identify AOIs along the production floor utilizing vendor managed technology and product knowledge
Account Specialist
1 Year 8 Months- Manage a book of business comprising 50+ accounts including both OEM and MRO end users
- Develop strong relationships with a plethora of contacts at each site to grow the relationship between companies
- Implement up-to-date technology to streamline delivery and stocking of parts
- Connect both internal and external services and agents with our customer base to find AOIs at customer sites
- Monitored account performance metrics to identify opportunities for enhancement and growth.
- Oversee the selling, purchasing, and service of every account
Sales Associate
5 Months- Manage a book of OEM and MRO business; dividing my day between sales and service
- Managed inventory levels both in house and at customer sites, ensuring product availability and timely restocking.
- Streamline the OEM supply chain for manufacturers to improve efficiency and quality
- Built relationships with customers to encourage repeat business.
Supply Chain Associate
2 Months- Managed inventory levels to ensure optimal stock availability and reduce excess holding costs.
- Collaborated with cross-functional teams to streamline supply chain processes and improve overall efficiency.
Sales Associate
1 Year 10 Months- Assisted customers in selecting products to ensure satisfaction and accuracy
- Provided product demonstrations, showcasing features and benefits to potential buyers.
- Trained new associates on operational procedures and customer service standards.
- Covered computers, home theatre, phones, and appliances in both sales and service
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shift Manager
1 Year- Supervised operations from employees to ensure high-quality service and efficient work
- Trained employees across all facets of the shop; Ex: Phones, baking, grilling
- Managed inventory levels, ensuring stock availability for peak service times.
- Resolved customer complaints, maintaining satisfaction
Education
Bachelor of Science - Business Administration And Management
Skills
Customer engagement
CRM proficiency
Client relationship management
Account management
Timeline
Onsite Account Representative
Fastenal
07.2025 - CurrentRead More
Account Specialist
Fastenal
10.2023 - 06.2025Read More
Sales Associate
Fastenal
05.2023 - 10.2023Read More
Supply Chain Associate
Fastenal
03.2023 - 05.2023Read More
Sales Associate
Best Buy
05.2021 - 03.2023Read More
Shift Manager
DiBella's Subs
10.2019 - 10.2020Read More
SUNY At Albany
Bachelor of Science from Business Administration And Management
Read More