Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Keller

New Orleans,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Manager

Allstate Insurance
06.2021 - Current
  • Trained and guided team members to maintain high productivity and performance metrics
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Managed approximately 30 incoming calls and emails per day from customers.

Sales Support

Allstate Insurance. Agency
09.2018 - 06.2021
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs
  • Learned and frequently used multiple sales systems to investigate, track, and correct customer issues
  • Documented customer complaints and completed corrective action request
  • Provided best-in-class real-tine sales support for customers while leader by example for sales team members
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments
  • Utilized targeted email campaigns and cold calling to increase revenue
  • Exceeded corporate quotas for monthly policy sales
  • Provided coverage option information to assist clients in protecting assets.
  • Boosted customer satisfaction by providing timely and accurate sales support services.

Licensed Sales Producer

State Farm Insurance
03.2018 - 09.2018
  • Provided coverage option information to assist clients in protecting assets
  • Exceeded corporate quotas for monthly policy sales
  • Worked to accommodate new and different insurance agency reputation
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
  • Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.

Education

Master of Arts - History

Oregon State University
Corvallis, OR
05.2027

Bachelor of Arts - History

McNeese State University
Lake Charles, LA
12.2023

High School Diploma -

Morgan City High School
Morgan City, LA
05.2012

Skills

  • Relationship Building
  • Staff Management
  • Motivational Skills
  • Goals and performance
  • Verbal and written communication
  • Goal Setting
  • Analytical problem solver

Timeline

Sales Manager

Allstate Insurance
06.2021 - Current

Sales Support

Allstate Insurance. Agency
09.2018 - 06.2021

Licensed Sales Producer

State Farm Insurance
03.2018 - 09.2018

Master of Arts - History

Oregon State University

Bachelor of Arts - History

McNeese State University

High School Diploma -

Morgan City High School

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Brendan Keller