Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendan McMorrow

Beloit

Summary

Professional retail manager with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

19
19
years of professional experience

Work History

Store Manager

AT&T Prime Communications
02.2014 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Trained new employees and provided real time coaching to improve every customer interaction
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Sales Representative

American
06.2012 - 02.2014
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Improved overall customer purchasing experiences to promote steady revenue.

Train Conductor

Wisconsin and Southern Railroad
01.2006 - 08.2010
  • Responsible for movement of train and servicing customers’ needs
  • Tasked with doing job as efficient and safe as possible
  • Prompt and on time every day to ensure schedule would not be delayed

Education

High School Diploma -

Belvidere High School
Belvidere, IL
01.2002

No Degree - Law Enforcement Administration

Western Illinois University
Macomb, IL
01.2004

Skills

  • Employee guidance and support
  • Proficient in one-on-one customer service
  • Store operations management
  • Outstanding communication skills
  • Reliable
  • Team-oriented
  • Customer service
  • Effective problem resolution
  • Proficient in task prioritization
  • Customer relations

Timeline

Store Manager

AT&T Prime Communications
02.2014 - Current

Sales Representative

American
06.2012 - 02.2014

Train Conductor

Wisconsin and Southern Railroad
01.2006 - 08.2010

High School Diploma -

Belvidere High School

No Degree - Law Enforcement Administration

Western Illinois University

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