Jillian Massie
Chillicothe,Ohio
Summary
My goal is to further my management career in a rewarding, fast-paced, employee-focused workplace.
Overview
11
11
years of professional experience
Work History
Store Manager
TJMAXX
Jeffersonville, OH
01.2022 - Current
- Oversaw all aspects of daily business operations, focusing on strategic growth and operational excellence.
- Guided assistant managers and supervisors in operational excellence and team development.
- Conducted analysis of sales data to inform strategic merchandising initiatives aimed at enhancing profitability.
Assistant Manager
TJMAXX
01.2019 - 01.2022
- Oversaw daily operations to ensure efficiency and productivity.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training sessions to enhance team skills. Supported colleagues in upskilling initiatives to improve performance. Contributed to knowledge-sharing activities to foster a learning environment.
- Assisted in hiring processes by screening resumes and scheduling interviews. Supported onboarding activities by preparing orientation materials and facilitating new employee introductions. Helped maintain accurate records of new hires and onboarding progress.
- Supported initiatives to enhance employee satisfaction and retention.
- Assisted in managing inventory levels to minimize shrinkage. Supported inventory audits to ensure accuracy of asset protection guidelines.
- Assisted in processing payroll for employees.
Store manager
PEEBLES
Gallipolis, Ohio
01.2017 - 01.2019
- Led merchandising initiatives to optimize product placement and increase sales performance. Oversaw inventory control processes to ensure product availability and minimize stock discrepancies. Coordinated with marketing teams to align promotional strategies with merchandising efforts.
- Oversaw customer service operations to optimize client interactions. Developed strategies to enhance team performance and customer engagement. Trained staff on best practices for effective communication and problem resolution.
- Managed inventory control systems to support efficient supply chain operations.
- Streamlined operational processes to enhance workflow and support organizational goals.
- Monitored and reported on profit and loss metrics to support financial planning and operational efficiency.
- Conducted strategic floor resets to improve store layout and facilitate customer navigation.
- Arranged and optimized sales sets to drive customer engagement and increase sales opportunities.
- Executed initiatives aimed at minimizing shrinkage to optimize operational efficiency.
- Implemented initiatives to enhance customer loyalty and retention.
Human Resource Manager
KMART
Gallipolis, Ohio
01.2015 - 01.2017
- Assisted in payroll processing and scheduling tasks. Supported team members in managing time-off requests. Helped maintain accurate employee attendance records.
- Assisted in hiring processes by screening candidates and scheduling interviews. Supported onboarding activities by preparing training materials and facilitating orientation sessions. Aided in training new employees on company policies and procedures.
- Managed supply ordering processes to ensure timely availability of materials.
- Oversaw cash office operations, ensuring accuracy and compliance with financial protocols.
- Assisted in organizing and maintaining filing systems for efficient document retrieval. Supported retention policies by ensuring compliance with established guidelines. Aided in the preparation of documents for archiving and disposal processes.
- Oversaw personnel management and development initiatives.
Education
High School -
Gallia Academy
Gallipolis, OHNo Degree - Business Administration And Human Resources
Marshall University
Huntington, WVSkills
Implemented effective strategies to drive success and meet organizational goals
Achieved successful recruitment outcomes by implementing effective hiring strategies Delivered comprehensive onboarding experiences that improved employee retention Enhanced team performance through targeted training initiatives that equipped staff with essential skills
Managed customer interactions to ensure a positive experience and foster long-term relationships
Achieved increased profits through strategic visual merchandising initiatives that enhanced customer experience Drove impactful display solutions that attracted and retained customer interest Delivered effective merchandising strategies that contributed to overall sales growth
Oversaw all aspects of operations for multi-million dollar business
Balanced multiple responsibilities while ensuring positive interactions with customers
Drove successful shrink reduction efforts, resulting in enhanced financial performance
Provided guidance on Ohio employee laws and ADA standards to support legal compliance and employee rights
Configured and maintained Oracle applications to streamline processes and improve user experience
Managed Kronos implementation and maintenance to ensure accurate employee time tracking and reporting
Executed routine updates and maintenance tasks to ensure optimal performance of Workday
CUST
Dedicated and highly passionate individual that goes above and beyond any responsibility given to me.
Timeline
Store Manager
TJMAXX
01.2022 - Current
Assistant Manager
TJMAXX
01.2019 - 01.2022
Store manager
PEEBLES
01.2017 - 01.2019
Human Resource Manager
KMART
01.2015 - 01.2017
High School -
Gallia Academy
No Degree - Business Administration And Human Resources
Marshall University