Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brendan Morgan

Colorado Springs,CO

Summary

Experienced and motivated tire professional looking for career advancement. Accomplished leader with a proven track record at Costco Wholesale Corp, enhancing team productivity and customer satisfaction through strategic planning and effective communication. Skilled in safety compliance, conflict resolution and tire sales. Using all of these skills where and when they are needed, significantly contributing to organizational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Temporary Tire Supervisor

Costco Wholesale Corp
10.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Skillfully navigated challenging situations, such as working with difficult clients or troubleshooting complex issues during installation projects.
  • Confidently explaining all work and policies to members as needed and addressing any member concerns that may arise within my authority.
  • Trained or cross-trained new and current employees using the proper methods according to company and national standards as a certified TIA instructor

Backup Tire Supervisor

Costco Wholesale Corp
11.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved member satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for employees.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Skillfully navigated challenging situations, such as working with difficult members or troubleshooting complex issues during installation projects.
  • Confidently explaining all work and policies to members as needed and addressing any member concerns that may arise within my authority.

Tire Installer

Costco Wholesale Corp
04.2018 - Current
  • Provided exceptional member service by addressing concerns and offering recommendations for ongoing tire maintenance.
  • Stayed informed about the latest advancements in tire technology, applying this knowledge when recommending products or services to customers.
  • Adhered to established safety protocols at all times, contributing to a secure workplace environment for both employees and clients alike.
  • Contributed to the training and development of new employees, fostering a positive work culture focused on teamwork and efficiency.
  • Maintained clean work environment, promoting the professional image of the business and minimizing hazards.
  • Increased overall safety by conducting thorough inspections of tire condition before installation.
  • Improved member satisfaction by efficiently installing and balancing tires on a variety of vehicles.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Operated machines safely and correctly, including tire changers and wheel balancers.

Front End Assistant

Costco Wholesale Corp
11.2016 - 04.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped members complete purchases, locate items, and directed members to the correct person or department to address their concerns.
  • Restocked and organized merchandise throughout the warehouse to maintain showroom ready appeal.
  • Retrieved carts from parking lot for member convenience.
  • Assisted members with many miscellaneous tasks ranging from boxing groceries to loading them into their vehicles.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy.
  • Assisted other departments as requested with needs of the business as a priority.
  • Handled gas station operations like assisting members, gas pump and throughway maintenance, directing traffic for efficiency purposes, and ensuring safe operation throughout the business day.

Education

High School Diploma -

Vista Ridge High School
Colorado Springs, CO
05.2016

Skills

  • Training and mentoring
  • Member service
  • Employee motivation
  • Processes and procedures
  • Policy enforcement
  • Priority management
  • Safety protocols
  • Multitasking Abilities
  • Effective communication
  • Strategic Planning
  • Professionalism
  • Reliability
  • Self motivation
  • Conflict Resolution
  • Problem-solving aptitude
  • Time management abilities
  • Team collaboration
  • Workflow optimization
  • Regulatory Compliance

Certification

Tire Industry Association Advanced Instructor

Timeline

Temporary Tire Supervisor

Costco Wholesale Corp
10.2024 - Current

Backup Tire Supervisor

Costco Wholesale Corp
11.2021 - Current

Tire Installer

Costco Wholesale Corp
04.2018 - Current

Front End Assistant

Costco Wholesale Corp
11.2016 - 04.2018

High School Diploma -

Vista Ridge High School

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