Brendan Murtha
Wasilla
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Shift Leader
Qdoba
Wasilla
05.2021 - Current
- Supervised daily operations and ensured smooth service during peak hours.
- Trained new team members on food preparation and customer service standards.
- Managed inventory levels and coordinated supplies to maintain stock availability.
- Enforced food safety standards and maintained cleanliness in work areas.
- Addressed customer inquiries and resolved issues to enhance guest satisfaction.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Education
Wasilla High School
Wasilla, AKSkills
- Inventory management
- Food safety compliance
- Customer conflict resolution
- Staff training and development
- Problem solving
- Time management
- Team leadership
- Task delegation
- Shift leadership
- Staff engagement
- Team supervision
- Sales expertise
Certification
- Serv Safe
References
References available upon request.
Timeline
Shift Leader
Qdoba
05.2021 - Current
Wasilla High School