Brendan Newell
Decatur,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Sales Lead Keyholder
Y-3
Aventura, FL
06.2024 - 12.2025
- Recommended, selected and located merchandise based on customer desires.
- Captured customer information to maximize future clienteling opportunities.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Created monthly reports for management regarding sales performance and customer feedback.
Key Holder
MCM Worldwide
Aventura, FL
08.2022 - 01.2024
- Accomplished sales goals by engaging customers, delivering top-notch service, and promoting special items.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge.
- Managed stock demands, employee shift schedules, and adapted professionally to unexpected changes.
- Worked with store management to identify opportunities to drive business, and increase sales and profits.
- Maintained the store and maintained its appearance.
Assistant Manager
Greg Norman Collection
Sawgrass Mills, FL
03.2022 - 08.2022
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Managed special store projects to improve store-wide processes and operations
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Stock Picker/Packer
Amazon
Opa-locka, FL
08.2021 - 02.2022
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from the floor
- Weighed and mixed items according to project specifications
- Wrapped and moved pallets to designated carrier area
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking
- Inventoried and unloaded shipments from delivery trucks daily
- Examined final products for conformance with quality and design standards and packed them for the outbound orders.
Key Holder
MCM Worldwide
San Francisco, CA
08.2018 - 10.2019
- Open and close the store, performing tasks such as counting money, shipping out charge sends, balancing cash drawers, and making deposits
- Outreaching to new and existing clients on a daily basis about upcoming events, new arrivals, and customers experience with product.
- Inventory stock and requisition new stock.
- Merchandising the sales floor and making sure visuals are well presented.
- Help coach teammates through tough situations
Education
Some College (No Degree) - Aviation
Middle Georgia State University
Macon, GASkills
- Relations Team Leadership
- Growth Mindset
- Critical Thinking, Multitasking
- Organization
- Time Management
- Visual Merchandising
- Stockroom Maintenance
- Shipping and Receiving
Timeline
Sales Lead Keyholder
Y-3
06.2024 - 12.2025
Key Holder
MCM Worldwide
08.2022 - 01.2024
Assistant Manager
Greg Norman Collection
03.2022 - 08.2022
Stock Picker/Packer
Amazon
08.2021 - 02.2022
Key Holder
MCM Worldwide
08.2018 - 10.2019
Some College (No Degree) - Aviation
Middle Georgia State University
Similar Profiles
Michelle NawabMichelle Nawab
Babysitter at My 3 Siblings and 3 Cousins.Babysitter at My 3 Siblings and 3 Cousins.
Rylan OlmsteadRylan Olmstead
Referee at Midwest 3 On 3Referee at Midwest 3 On 3
Gil ColonGil Colon
Restaurant Owner at Los 3 Reyes Magos Sandwiches/ 3 kings RestaurantRestaurant Owner at Los 3 Reyes Magos Sandwiches/ 3 kings Restaurant
Jacqueline HudsonJacqueline Hudson
Prep Cook at Sage DiningPrep Cook at Sage Dining
JULIA PHELPSJULIA PHELPS
Preschool Lead Teacher at DFUMC-PreschoolPreschool Lead Teacher at DFUMC-Preschool