Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Brendan O'Toole

Ruston,LA

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, cash handling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Specific interests in high-level mathematics and physics related to engineering and problem solving.

Overview

3
3
years of professional experience

Work History

Shift Manager

Newk's Eatery
Ruston, LA
08.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Managed daily cash intake by counting out registers and tabulating profits.

Shift Manager

Newk's Eatery
West Monroe, LA
08.2021 - 07.2023
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.

Education

High School Diploma -

West Monroe High School
West Monroe, LA
05-2023

Some College (No Degree) - Electrical Engineering

Louisiana Tech University
Ruston, LA

Skills

  • Accurate money handling
  • Budgeting knowledge
  • Decision-Making
  • Process Improvements
  • Handling Customer Complaints
  • Inventory controls
  • Conceptual understanding
  • Advanced Calculus
  • Strong analytical skills
  • Multitasking Abilities
  • Programming Experience
  • Spreadsheet Experience

Affiliations

  • Soccer
  • Weightlifting
  • Spending Time with Friends

Accomplishments

  • Co-Creator of "Remote Flex" the TV Remote Glove
  • Member of Duke Talent Identification Program
  • All-District & All-NELA Soccer Awards
  • Most School Spirit Award

References

References available upon request.

Timeline

Shift Manager

Newk's Eatery
08.2023 - Current

Shift Manager

Newk's Eatery
08.2021 - 07.2023

High School Diploma -

West Monroe High School

Some College (No Degree) - Electrical Engineering

Louisiana Tech University

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Brendan O'Toole