Brendan Swift
Ortonville
Summary
Driven Assistant Manager with a proven track record at Panda Express, enhancing customer satisfaction and streamlining operations for increased efficiency. Excelled in money handling and fostering team motivation, achieving consistent sales growth. Leveraged customer relations and product knowledge to exceed service expectations, demonstrating a keen attention to detail and a results-driven approach.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Panda Express
07.2021 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Concessions Supervisor
MJR Theaters
05.2019 - 02.2020
- Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
- Facilitated smooth transitions during shift changes, ensuring seamless handoff of responsibilities between team members.
- Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
- Analyzed sales data to make informed decisions on product offerings, optimizing menu selections according to consumer preferences.
Education
High School Diploma -
Homeschooled
Royal Oak, MI06.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Service
- Attention to Detail
Traveling
One thing I love to do outside of work is to travel. I have been on many adventures in my life including; hiking through National parks, cruising through the Caribbean islands, and driving through different states to visit family. My favorite spot so far has to be hiking through Zion National Park, seeing the breathtaking view it had to offer. My dream is to travel across the seas to Europe and Asia one day.
Timeline
Assistant Manager
Panda Express
07.2021 - 07.2024
Concessions Supervisor
MJR Theaters
05.2019 - 02.2020
High School Diploma -
Homeschooled
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