Experienced Account Manager and Military Counter-Terrorism Specialist with a proven track record of driving revenue growth and ensuring operational excellence in high-pressure environments. Leveraging leadership experience in sales and 7 years in counter-terrorism operations, I excel in strategic planning, team building, and crisis management. Skilled in navigating complex challenges with precision and agility, I am adept at fostering collaboration and achieving results that exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Territory Manager
NuLife Med
San Diego, CA
09.2023 - Current
Expanded the company’s MTF/VHA accounts by identifying and acquiring high-potential accounts
Generated approximately $207,000 in revenue during my first quarter as an account manager
Developed sales plans specifically for an assigned MTF/VHA market, articulating the company’s value proposition effectively to civilian, veteran, and military audiences
Met with and sold post-surgical therapies to MTF/VHA Orthopedic and Podiatric Surgeons and their support staff, articulating the features and benefits of OrthoSave and iCPM therapies
Worked alongside MTF/VHA Relationship Manager(s) and Sales Service Representatives during onboarding, account ramp-up, and stabilization periods
Collaborated cooperatively and effectively with the company’s Revenue Cycle Manager to onboard, ramp up, and stabilize new account referrals and claims processing
Delivered and coordinated with the EVP of Sales and Service to deliver NuLife products and services to patients when required, adding products and services for MTF/VHA facilities and patients when needed
Managed local supply of machines and compression/DVT wraps, ordering additional supplies when necessary
Adhered to all company policies, procedures, and business ethics codes and ensured they were communicated and implemented within the team
Regularly use Microsoft Word, Adobe Acrobat, Microsoft PowerPoint, and other software to create reports and disseminate them to staff
Typing proficiency above 60 words per minute
Communicate daily with my supervisor on any changes in sales forecast, deadlines, or meetings booked for their awareness
Direct Action Section Team Member
U.S. Coast Guard Maritime Security Response Team W
San Diego, CA
05.2017 - 10.2023
Conducted interagency counterterrorism and counternarcotics, United Nations Sanctions Enforcement, and counterproliferation of weapons of mass destruction operations
Performed intelligence analysis of suspected Chemical Biological Radiological Nuclear and Explosive (CBRNE/WMD) threats
Determined chemical compatibility, associated hazards, and turnover procedures upon presumptive identification of chemical WMDs
Informed FBI Counter Weapons of Mass Destruction (CWMD) Special Agents of USCG Direct Action Section standard operating procedures (SOP) regarding FBI EOD technician integration in a close-quarters combat environment
Performed high-risk maritime safety and security operations as a Federal Law Enforcement Officer
Advised mission commanders of ongoing CBRN situation reports and other government agency (OGA) requests to include packaging of samples, follow-on personnel or gear, and turnover to FBI
Led training with international allied countries regarding the proper navigation of tactical environments including close-quarters combat, insertion tactics, CBRN SOPs, intelligence analysis, and identification of risks on target
Accounted for and maintained approximately $4.2 million in CBRN detection and identification equipment on a semi-annual basis
Managed annual budgets, purchasing requirements, working with contracted suppliers, and surplus spending reports
Identified potential supply gaps in advance and submitted orders accordingly with the Department of Logistics (DOL) and other government suppliers
Utilized USCG ordering and shipping software systems to track and anticipate delivery dates
Worked closely with the MSRT West Logistics Head to ship palletized equipment using a government contractor
Established deadlines, facilitated the dissemination of critical case details to investigative team members, and alerted supervisors regarding USCG Law Enforcement case packages.
Utilized a law enforcement case package log to administratively control and file packages
Instructed and qualified CBRN team members in the proper use, preventative maintenance, repair, and sampling methods utilizing mass spectrometer devices including FTIR and Raman Spectroscopy
Analyzed suspected controlled substances for the Transportation Security Administration (TSA) and other Department of Homeland Security agencies
Oversaw preventative maintenance and issuance of CBRN equipment at the field service technician level, serving as a liaison to manufacturers or government contractors
Administered relevant and intelligence-sourced CBRN training scenarios to Direct Action Sections during a six-month pre-deployment cycle
Conducted 5 Radiation Level II courses, certifying 20 unit members in radiation detection and identification practices
Delivered scenario-based training to Radiation Level II students and administered testing, scenarios involved proper use of radiation detection and identification equipment as well as the implementation of safety policies
Properly labeled and stored all radiation records regarding radiation sources on hand
Worked closely with DHS CWMD to analyze and confirm radiation samples for validity, instructed members on collaboration with DHS CWMD
Instructed and administered up-to-date educational information regarding unit, asset, and personnel protection
Briefed flag officers (O-7 and below) regarding threat analysis, target hazards, risk management, personal protective equipment, and contingency plans
Communicated effectively with team members, team leaders, and Tactical Action Officers using PRC radios, Satcom, and encrypted tactical smartphone devices in high-stress environments
Demonstrated practical knowledge of the Federal Emergency Management System and Incident Command System (ICS) structure
Drafted revisions of CBRN standard operating procedures (SOPs) to align more with current CBRN intelligence analysis
Wrote new job qualification requirements (JQRs) for new and existing CBRN Team Members, reducing the time it takes to qualify by 30% and increasing members' pass rate by 50%
Led semi-annual refresher training for Boarding Officer and Boarding Team Member students
Input training data into the USCG database to track and plan future mandated training and qualification windows
Administered Tactical Combat Casualty Care (TCCC) training, this training included the proper use of a tourniquet, hemostatic gauze, nasal pharyngeal airways (NPAs), chest seals, and splints
Certified Life Guard from the Red Cross, trained in the administration of CPR and rescue techniques
Conducted Firearms training as a USCG Firearms Marksmanship Coach, instructed over 100 personnel regarding proper firearm handling for pistol, rifle, and shotgun
Proficient in magnetic and ink fingerprint collection techniques
Conducted comprehensive performance appraisals for subordinates, providing constructive feedback and setting achievable goals to enhance individual and team performance
Education
Bachelor of Science - Environmental Science
Texas A&M University - Corpus Christi
Corpus Christi, TX
12-2014
Skills
Intelligence Analysis
Counterterrorism strategies
Firearms Training
Crisis Management
Logistics Management
Adaptability and Flexibility
Security operations
Equipment Preventive Maintenance
Certification
Basic Tactical Operations Course 2017
Advanced Tactical Operations Course 2017
Naval Special Warfare Sensitive Site Exploitation Operator Course 2019
Radiation Detection Level II Operator 2019
U.S. Coast Guard CBRNE Advanced Skills Course 2020
National Strategic Research Institute Chemical Signature and Recognition Course 2021
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Territory Manager
NuLife Med
09.2023 - Current
Direct Action Section Team Member
U.S. Coast Guard Maritime Security Response Team W