BRENDA R. YOUNG
Clarkston,Michigan
Summary
With over 20 years of experience in account management and customer service rolls, I am a seasoned professional who can handle various aspects of corporate and client procurement. I have a proven track record of delivering quality results, meeting deadlines, and solving problems as a self-managed professional. I thrive regardless of working in an office, remote, travel, or combination of all settings.
Overview
24
24
years of professional experience
Work History
Account Manager
Advance Packaging Technologies
03.2014 - Current
- Responsible for assisting the sales staff with customer and administrative support, customer follow-up, answering product questions, sending out and following up on quotes
- Works closely with various Automotive and packaging customers, production, and warehouses
- Works with a complex combination of order scenarios, such as multiple sourcing locations and various modes of transportation for hundreds of products
- Evaluates client needs and developed tailored solutions to meet their expectations
- Monitors and analyzes customer feedback to identify opportunities for improvement.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Account Executive
VantagePoint Concepts, LLC
01.2008 - 07.2010
- Handled routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry, guiding and leading the activities of the order process utilizing work process, business strategy, and practice to ensure high quality service
- Made recommendations to create business opportunities for customer success
- Used knowledge of strategies to make decisions and take actions that improve performance in their area of responsibility
- Organized trade shows from start to finish.
Collection Account Manager
National City Headquarters
09.1999 - 12.2007
- Handled a high in-flux of in-bound and out-bound calls pertaining to the reconciliation and collections of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciling Control Units
- Prevented impeding loss and increased profitability through negotiation and enforcement of scheduled collection campaigns, and consistently achieved a 70% recovery rate
- Recognized for outstanding work ethic, integrity, thoroughness, and commitment to corporate goals
- Proficient in the use of collections and database systems.
Education
Bachelor of Science -
Western Michigan University
Kalamazoo05.1998
Skills
- Sales Analysis
- Revenue Generation
- Lead Prospecting
- Client Relationship Management
Timeline
Account Manager
Advance Packaging Technologies
03.2014 - Current
Account Executive
VantagePoint Concepts, LLC
01.2008 - 07.2010
Collection Account Manager
National City Headquarters
09.1999 - 12.2007
Bachelor of Science -
Western Michigan University
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