Brende Briscoe
Alvarado,TX
Summary
Dedicated Medical Assistant with expertise in patient assessments and care coordination. Known for delivering exceptional patient support and fostering strong relationships through effective communication.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Medical Assistant
Dr. Elena Gurova MD,PA
Cleburne
01.2024 - Current
- Administered patient assessments and collected vital signs to support clinical evaluations.
- Assisted in the preparation of examination rooms, ensuring cleanliness and readiness for procedures.
- Coordinated patient scheduling and follow-up appointments to enhance office efficiency.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on medication usage and treatment plans to promote adherence and understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Trained new staff on operational protocols, fostering a collaborative team environment for improved care delivery.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Increased efficiency in office by implementing digital filing system for patient records.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Proprietor
Outback Steakhouse
Dallas, TX
09.2000 - 10.2013
- Led operational strategy to enhance customer service and dining experience.
- Managed inventory systems to optimize supply chain efficiency and reduce waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed marketing initiatives to increase brand awareness and attract new customers.
- Streamlined food preparation processes, improving kitchen workflow and service speed.
- Implemented cost-control measures, enhancing profitability while maintaining quality standards.
- Analyzed customer feedback to identify trends and drive menu improvements.
- Established strong vendor relationships, ensuring timely delivery of high-quality ingredients.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Provided customer service on accounts and resolved problems.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Launched successful promotional events, driving increased foot traffic and generating greater brand awareness.
- Grew revenue through targeted marketing campaigns and strategic partnerships.
- Formulated business plan to launch company services and signed new accounts.
- Surpassed revenue objectives year over year through strategic promotional plans.
- Trained, motivated and disciplined team of (40) professionals.
- Maximized resource utilization, reducing waste while increasing overall operational efficiency.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Conducted performance evaluations and provided constructive feedback to employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
No Degree - Biology
The University of Texas At Arlington
Arlington, TXSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- OB/GYN procedures
- Professional bedside manner
- Medical terminology in [languages]
- Payment collection
- Monitoring patient progress
- Healthcare software proficiency
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Family education
- Customer relationship management (CRM)
- pH testing
- Needs assessments
- Specimen labeling
Certification
- [Certified ophthalmic medical assistant, HIPPA] License - [Timeframe]
Timeline
Medical Assistant
Dr. Elena Gurova MD,PA
01.2024 - Current
Proprietor
Outback Steakhouse
09.2000 - 10.2013
No Degree - Biology
The University of Texas At Arlington