Brenden Ginn
Waukee,IA
Summary
I have worked in the automotive industry as a technician for 23 years. in these years I have learned how to manage my time and perform my duties with accuracy and attention to detail. I have also worked in the child care field, as a care giver and cook. Working with children teaches you a lot. starting with patience and understanding. In addition I have tended bar and served at bars and restaurants. These jobs, I feel have helped me to develop strong people skills. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
31
31
years of professional experience
Work History
Sales Associate
Hobby Haven
Urbandale, Iowa
05.2020 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Organized merchandise displays to enhance store presentation and customer engagement.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment activities.
- Collaborated with team members to ensure a welcoming shopping environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in promotional events to boost store visibility and customer interest.
- Trained new associates on store policies, procedures, and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Bartender/ set up and tear down
Perfect events
Clive, Iowa
01.2007 - Current
- Make drinks, monitor behaviors of patrons.
- Set up venue for event with attention to detail.
- Take down and clean up after events.
Sales Associate
Guitar Center
Clive, Iowa
11.2019 - 05.2020
- Assisted customers with product selection and provided knowledgeable recommendations.
- Organized merchandise displays to enhance store presentation and customer engagement.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure a welcoming shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Server Trainer
Olive Garden Restaurant
West Des Moines, Iowa
06.2017 - 05.2020
- Fostered a positive learning environment through encouragement and support.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided one-on-one support to ensure successful completion of training objectives.
Before and after school caregiver/ cook
Kids korner/Kids campus
Dallas Center, Iowa
08.2015 - 06.2017
- Create lesson plans and crafts for children.
- Prepare meals and keep inventory for food program.
- Supervise school age children
Bartender/Server
Longest yard
Dallas Center, Iowa
02.2014 - 11.2016
- Create drinks, manage over cooks and servers during shift.
- Account for money Serve food and drinks.
- Take orders and deliver to tables
automotive technician
Smart Honda
Clive, Iowa
06.2011 - 11.2015
- Diagnose and verify customer concerns.
- Perform repairs and confirm repairs in a timely manner
caregiver / cook
Kids Korner
Dallas Center, Iowa
08.2008 - 07.2011
- Supervise and plan age level activities for children.
- Prepare meals and monitor inventory, ordering of food.
automotive technician
Kia of Des Moines
Des Moines, Iowa
03.2006 - 06.2008
- Diagnose and verify customers concern.
- Perform repairs and verify corrections in a timely manner
automotive technician
Holmes Hyundai
Clive, Iowa
03.2002 - 08.2006
- Diagnose and confirm customers concern.
- Perform repairs and confirm corrections in a timely manner
automotive technitain
Bud Mulchays Jeep
Des Moines, Iowa
08.1994 - 03.2002
- Diagnose and confirm customers concerns.
- Perform repairs and verify correction of concern in a timely manner
Education
High School Diploma - General
Roosevelt High School
Des Moines, Iowa, USA01.1989
Jeep tech training - manufacture technical training for Jeep vehicles
Jeep tech training
Chicago, Illinois, USAHyundai tech training - manufacture technical training model specific
Hyundai tech training
Chicago, IL, USAKia technical training - mechanical
Kia technical training
Chicago, IL, USAHonda tech school - varied
Honda tech school
Chicago, ILcontinued education for child care -
continued education for child care
Des Moines, IA, USASkills
- Time management
- Ability to work well with others
- Team building
- Strong mechanical skills
- Assembly work
- Attention to detail
- CPR certified
- Adaptability
Timeline
Sales Associate
Hobby Haven
05.2020 - Current
Sales Associate
Guitar Center
11.2019 - 05.2020
Server Trainer
Olive Garden Restaurant
06.2017 - 05.2020
Before and after school caregiver/ cook
Kids korner/Kids campus
08.2015 - 06.2017
Bartender/Server
Longest yard
02.2014 - 11.2016
automotive technician
Smart Honda
06.2011 - 11.2015
caregiver / cook
Kids Korner
08.2008 - 07.2011
Bartender/ set up and tear down
Perfect events
01.2007 - Current
automotive technician
Kia of Des Moines
03.2006 - 06.2008
automotive technician
Holmes Hyundai
03.2002 - 08.2006
automotive technitain
Bud Mulchays Jeep
08.1994 - 03.2002
High School Diploma - General
Roosevelt High School
Jeep tech training - manufacture technical training for Jeep vehicles
Jeep tech training
Hyundai tech training - manufacture technical training model specific
Hyundai tech training
Kia technical training - mechanical
Kia technical training
Honda tech school - varied
Honda tech school
continued education for child care -
continued education for child care
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