Brenden Mutz
Santa Ana,CA
Summary
Results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer many years of related experience and pursue dynamic, growth-oriented position.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Client Success Manager
RIS Rx
Newport Beach, California
06.2025 - 03.2026
- Managed client relationships to ensure satisfaction and retention.
- Developed onboarding materials for new clients to streamline integration process.
- Collaborated with cross-functional teams to address client needs and concerns.
- Conducted regular check-ins to assess client health and engagement levels.
- Identified opportunities for upselling services based on client feedback.
- Provided training and support for clients using RIS Rx systems and tools.
- Analyzed client data to recommend improvements in service delivery.
- Created client success plans tailored to individual needs and goals.
- Assessed monthly reports to review client activity and identify opportunities.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
- Aligned with teams in other departments to create offering meeting needs of lucrative clients.
- Implemented best practices for effective communication between customers and internal teams.
Pharmacy Intern
Loma Linda University Children's Hospital
Loma Linda, California
06.2020 - 05.2022
- Assisted pharmacists in preparing and dispensing medications to pediatric patients.
- Conducted medication inventory checks and ensured proper storage conditions.
- Collaborated with healthcare team to review patient medication histories.
- Educated patients and families on medication usage and side effects.
- Documented medication orders accurately in electronic health records system.
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Used pharmacy software to verify prescription and insurance information.
Golf Caddy
Lost Dunes
Bridgman, Michigan
05.2013 - 05.2022
- Assisted golfers with club selection and course navigation.
- Maintained golf equipment and ensured cleanliness throughout
- Communicated effectively with golfers to enhance their experience.
- Recommended suitable club selections based on individual playing abilities.
- Calculated yardage and reported to golfers.
- Assisted golfers with finding and retrieving their golf balls from the course.
- Cleaned golf carts, clubs and golf balls.
- Provided exceptional customer service to ensure a pleasant experience for all clients.
Golf Caddy
Point O Woods Golf Club
Benton Harbor, Michigan
05.2012 - 05.2013
- Assisted golfers with club selection and course navigation.
- Maintained golf equipment and ensured cleanliness throughout the round.
- Represented the golf course and the standards held by the golf course to all members and guests during play
Education
Doctor of Pharmacy -
Loma Linda University
Loma Linda, CA 08.2018 - 05.2024
Bachelor of Science - Biochemistry
Andrews University
Berrien Springs, MI 08.2014 - 05.2018
Skills
- Client relationship management
- Onboarding process development
- Data analysis
- Customer success planning
Timeline
Client Success Manager
RIS Rx
06.2025 - 03.2026
Pharmacy Intern
Loma Linda University Children's Hospital
06.2020 - 05.2022
Doctor of Pharmacy -
Loma Linda University
08.2018 - 05.2024
Bachelor of Science - Biochemistry
Andrews University
08.2014 - 05.2018
Golf Caddy
Lost Dunes
05.2013 - 05.2022
Golf Caddy
Point O Woods Golf Club
05.2012 - 05.2013