Brenden Smith
Learning Ambassador
Elkhorn,NE
Summary
Detail-oriented and self motivated team player with strong organizational skills and a competitive work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Learning Ambassador
Amazon
06.2023 - Current
- Trained 100+ associates in proper packing procedure, and safety requirements
- Problem solving
- Trained in PPMix, AFE, CW1000, Problem Solve, Smart Pac, and Decant
- Assisting Area Manager, and Process Assistants with tasks: Tracking down dwelling totes, Monitoring and finding CPTs before their scheduled times, Tracking down missing items, Problem solve, Leading Working Well Huddles
- Following all safety guidelines while meeting and exceeding rates and expectations in all paths
- Top performer In CW1000, Smart Pac, AFE, and PPMIX
- Ensuring a clean and productive work environment
- Act as both water spider, and problem solver for CW1000
- Training associates and problem solving/water spidering to ensure department does not cause negative upstream or downstream impacts
- Stocking all stations and leaving a good handoff for next shift
- Share suggestions and push for implementation to improve productivity and morale of associates
- Suggested adding a small air blower to the CW1000 technicians
- They have Implemented this change and it decreased downtime due to blocked and dusty sensors
- Resulted in Improved productivity and lower induct rejections In CW1000
- Pushed for more more associates to be trained In CW1000
- More training has occurred
- Took charge of training In CW1000
- Act as a resource to fellow associates when issues/questions arise
- Respond to Andons
- Answer job related questions
- Give tips and suggestions to Improve rates and decrease errors
- Ensure department is a safe working environment by cleaning up debris, clearing empty boxes, and ensuring items are in the proper 5S location
- Work as a team to meet and exceed goals for the department
- Lead and demonstrate stretches during standup to ensure associates are practicing proper body mechanics.
Marketing Team Leader - Graduation Internship
VALE Records
01.2021 - 05.2021
- Led a team of 5 team members to create and publish marketing materials.
- Fostered a creative atmosphere within the team, encouraging idea sharing and innovation in campaign development.
- Tracked key performance indicators to measure success of campaigns.
- Delegated tasks to ensure the marketing materials could be published before the deadline for the release of the artist's single.
- Took feedback and suggestions from team members to make changes to materials, and the plan where optimizations could be made.
- Resolved issues that arose from team members.
- Forwarded messages and feedback from upper management to the team to ensure the team was in the loop.
Salesperson
Sheetz
06.2015 - 06.2023
- Worked as a team member to get orders and tasks done in an orderly and effective manner
- Resolved issues and concerns brought up by customers and management: Issues with orders, Long wait times, Faulty equipment, Customer complaints, Accommodating customers and employees that have additional needs
- Trained 30+ employees in company procedures and tasks
- Worked with management to identify and improve employee productivity and customer wait times by around 15% through coaching
- Acted as a resource for coworkers, managers, and customers
- Helping customers and coworkers locate Items
- Helping employees better understand processes and why things are done a certain way
- Created a daily plan of action to ensure all tasks were completed efficiently
- Communicated plan with team of 5+ team members to ensure all tasks were completed, and everyone was aware of what had already been completed
- Demonstrated excellent customer service while maintaining and exceeding expectations.
Education
Bachelor of Science in Business Administration - Business Management
Lebanon Valley College
Annville, PA 08.2019 - 05.2021
Skills
Peer Mentoring
Digital Literacy
Learning Styles
Feedback Delivery
Customer Service
Task Prioritization
Team Player
Team building
Attention to Detail
Professionalism
Multitasking
Critical Thinking
Active Listening
Self Motivation
Problem-Solving
Analytical Skills
Adaptability
Time Management
Problem-solving abilities
Timeline
Learning Ambassador
Amazon
06.2023 - Current
Marketing Team Leader - Graduation Internship
VALE Records
01.2021 - 05.2021
Bachelor of Science in Business Administration - Business Management
Lebanon Valley College
08.2019 - 05.2021
Salesperson
Sheetz
06.2015 - 06.2023