Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendena Kyles

Summary

Experienced in delivering exceptional customer service and personalized guidance. Skilled in resolving client inquiries through effective communication. Proven ability to cultivate positive client relationships and improve overall satisfaction levels.

Overview

14
14
years of professional experience

Work History

Solutions Lead

Unleashed by Petco
02.2022 - Current
  • Achieved recognition as top sales employee for Vital Care Premier membership within district
  • Engaged guests effectively using acquired skills to enhance overall experience.
  • Executed all point-of-sale service operations with efficiency and accuracy
  • Maintained up-to-date knowledge of new products and services to inform customers
  • Fostered a culture of teamwork, inclusion, and collaboration among team members

Program Assistant

SDG&E
01.2023 - 03.2024
  • Assisted Supervisor and Lead in implementing CARE/Medical baseline programs effectively
  • Processed customer requests, coordinating with vendors to ensure timely responses.
  • Tracked program activities to maintain oversight and accountability.
  • Contributed to development of program procedures to enhance operational efficiency
  • Communicated program information clearly in both verbal and written formats
  • Handled sensitive information with discretion and confidentiality during all interactions
  • Completed one-year contracted assignment, achieving all project milestones

Lead Manager

Badax Throwing
03.2019 - 03.2023
  • Managed a team of eight axe throwing coaches to promote a safe and enjoyable environment
  • Ensured compliance with safety protocols in axe throwing facility, enhancing team morale.
  • Coordinated scheduling, ordering supplies, and maintaining inventory for operational efficiency
  • Organized merchandise displays to improve customer experience and accessibility.
  • Monitored maintenance schedules to ensure optimal functionality of facility equipment

Sales Associate

See’s Candy
10.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Gunners Mate

United States Navy
03.2013 - 03.2017

Managed personal records for a crew exceeding 300 members on board the ship.

Prepared threat assessments and countermeasure strategies for foreign port operations.

Facilitated development of engaging learning modules for security training.

Facilitated safety discussions at weapon shoots, ensuring understanding of rules and handling techniques.

Pick Pack

Amscan
09.2011 - 03.2013

Operated assembly line to efficiently pack products into boxes.

Coordinated distribution of boxes to retail locations and clients.

  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Education

Associate in Applied Science -

Pacific College of Oriental Medicine
San Diego, CA
05.2019

High School Diploma -

Minisink Valley High School
Slate Hill, NY
2011

Skills

  • Customer Service
  • Team Leadership
  • Problem Solving
  • Decision-making
  • Team Motivation
  • Staff Training & Development

Timeline

Program Assistant

SDG&E
01.2023 - 03.2024

Solutions Lead

Unleashed by Petco
02.2022 - Current

Lead Manager

Badax Throwing
03.2019 - 03.2023

Sales Associate

See’s Candy
10.2018 - 01.2019

Gunners Mate

United States Navy
03.2013 - 03.2017

Pick Pack

Amscan
09.2011 - 03.2013

Associate in Applied Science -

Pacific College of Oriental Medicine

High School Diploma -

Minisink Valley High School
Brendena Kyles