Brendon Fisher
King of Prussia,PA
Summary
Well spoken, interactive problem solver, who is a skilled communications professional adept at helping to improve company image and branding strategies. Excellent writer and editor with forward-thinking mentality. Fast learner, always willing to learn a new skill.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Associate
ECBM LP
05.2023 - Current
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Assisted company administrators with accessing and viewing available reports.
- Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Set up, updated and closed customer accounts in computer system.
Beverage Supervisor
Valley Forge Casino
08.2022 - 11.2022
- Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Coordinated inventory for daily operations and special events.
- Oversaw work of 26 bartenders, beverage servers and bar attendants.
- Managed the casino floor and making sure each customer has a great experience.
Host
Chophouse, Valley Forge casino resort
05.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Sales Representative
Vector Marketing
05.2018 - 09.2018
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Initiated sales strategies by recruiting new clients through approved methods
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close.
Education
Bachelor of Arts - Digital Communications and social media
Cabrini University
Wayne, PA05.2022
Skills
- Network development
- Strategic planning
- Scheduling understanding
- Google Analytics (Beginner Certificate
- Google Coursera (Technical Support)
- Social media savvy
- Problem solving
- Leadership experience
- Precision and Accuracy
- Microsoft Office
- Organizational Performance
- Effective Customer Communication
Certification
- Technical Support Fundamentals (Google Coursera, March 2023)
- Google Analytics (Beginner Certificate)
Activities
- · Cabrini University Radio: Cavalier Radio Host/Leader
Was a part of the radio station for 3 years and a part of the leadership group for 2 years
On my last year apart of the leadership group I was the second in command behind the professor. Students relied on me to troubleshoot common radio problems and used me as a wall of knowledge.
·
- Cabrini Men's Basketball (2018-2022)
Timeline
Account Associate
ECBM LP
05.2023 - Current
Beverage Supervisor
Valley Forge Casino
08.2022 - 11.2022
Host
Chophouse, Valley Forge casino resort
05.2022 - 08.2022
Sales Representative
Vector Marketing
05.2018 - 09.2018
Bachelor of Arts - Digital Communications and social media
Cabrini University
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