Brendon Jackson
Tampa,FL
Summary
Dedicated customer service representative who identifies customers needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience. Personable and professional under pressure with motivated, energetic nature. In an ever evolving industry, I want to continue my education with a company where there is room for growth and opportunity.
Overview
8
8
years of professional experience
Work History
Server
Whiskey Cake Kitchen & Bar
Tampa , FL
12.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Administrator
Williams-Sonoma
Tampa , FL
04.2021 - 11.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine their needs.
- Updated customer service database with new information, including address changes and contact details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Worked with company POS systems and Microsoft products.
Bartender
Doc B’s
Tampa, FL
10.2020 - 12.2021
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Cocktail Server
La Brasa
Oklahoma City, OK
08.2019 - 09.2020
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Communicated with guests to record orders and assess needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
Design Consultant
K&N Interior Designs
Oklahoma City, OK
01.2019 - 12.2019
- Gathered detailed requirements from clients to understand their budget, architectural preferences and desired function.
- Researched seasonal trends, colors, styling, and fabric.
- Rendered physical and digital models of design spaces to help customers evaluate their final look.
- Upsold luxury furniture, fabrics, and rugs based on quality.
- Prepared strategies and proposed concepts for client approval.
- Gathered and bought materials needed to successfully complete projects.
Barista
Corporate Starbucks
Oklahoma City, OK
01.2016 - 03.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Southmoore High School
Moore, OK05.2020
Skills
- Coaching and Mentoring
- Handling Customer Complaints
- Detail-Oriented
- Multitasking and Prioritization
- Honesty and Integrity
- Adaptable and Resilient
- Menu Memorization and Presentation
Timeline
Server
Whiskey Cake Kitchen & Bar
12.2021 - Current
Customer Service Administrator
Williams-Sonoma
04.2021 - 11.2021
Bartender
Doc B’s
10.2020 - 12.2021
Cocktail Server
La Brasa
08.2019 - 09.2020
Design Consultant
K&N Interior Designs
01.2019 - 12.2019
Barista
Corporate Starbucks
01.2016 - 03.2019
High School Diploma -
Southmoore High School
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