Kaia Cohen
St. Petersburg,FL
Summary
Proven communicator and adept at conflict resolution, I excelled at Whiskey Cake Kitchen & Bar by fostering customer relationships and streamlining operations. My ability to read body language and adapt to client needs, coupled with a track record of enhancing customer satisfaction, underscores my commitment to excellence in customer service and sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Whiskey Cake Kitchen & Bar
05.2023 - 01.2024
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Greeted guests pleasantly and answered menu questions.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Retail Sales Associate
Nordstrom Rack
09.2021 - 11.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
Retail Sales Associate
Kaya Jewelers (Now Virtue Jewelers)
01.2018 - 01.2019
- Front of house at fine jeweler, responsible for the safety of the store.
- Trusted with merchandise $100-$25,000+
- Cleansed jewelry and presented it in storefront aesthetically
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Esthetician License - Paramedical Esthetics
Cortiva Institute - St Petersburg
St. Petersburg, FL12.2025
Associate of Arts - General Studies
Hillsborough Community College
Tampa, FL01.2025
Skills
- I pride myself on being a humanitarian I advocate for myself and other people, valuing a just and respectful outlook on relationships with people in my personal and professional life
- I am confident in my ability to communicate effectively
- I am skilled at resolving conflict and managing differences with grace and courtesy
- I am skilled at my craft, and always put in ample effort to make my clients relaxed and comforted I take my time to mold myself to my client's needs and wants
- I am able to "read between the lines" and catch onto context clues, and read body language very well This aids in the career of esthetics because some clients are not always able to properly advocate for their needs and wants
- I can compartmentalize different things happening in my personal life, so as to not carry into my professional life Making me able to come to work every day with a happy, and positive attitude
Certification
- Licensed Esthetician - 2025
- Dermalogica Certified
- Dermalogica Clean Touch Certified
- Barbicide Certified
- HIV Certified
- Private Investigation CC License (2022)
My hobbies include art, yoga, the beach, and spending quality time with my family and doggies
I am a very relaxed person, and I enjoy partaking in relaxing and peace-bringing activities. The perfect day for me would to be surrounded by my lovely family and friends outdoors. The beach and the many nature parks in St. Pete are places I find the most solace and my inner Chi. I am an avid poetry writer and love to paint and do any crafts I can get my hands on at Michaels. My mom, sister and I love to do retail therapy on Sundays and enjoy each other's presence. I also love cars and nerd out learning about them by going to car meets! A goal for this year is to work on becoming a Reiki master because I have always truly felt the benefits of Reiki, and I cannot wait to apply that to my esthetic career. Over everything, skincare is my passion. It allows me to dive into my creativity, and urge to pamper others with love and comfort.
Timeline
Restaurant Team Member
Whiskey Cake Kitchen & Bar
05.2023 - 01.2024
Retail Sales Associate
Nordstrom Rack
09.2021 - 11.2021
Retail Sales Associate
Kaya Jewelers (Now Virtue Jewelers)
01.2018 - 01.2019
Esthetician License - Paramedical Esthetics
Cortiva Institute - St Petersburg
Associate of Arts - General Studies
Hillsborough Community College
- Licensed Esthetician - 2025
- Dermalogica Certified
- Dermalogica Clean Touch Certified
- Barbicide Certified
- HIV Certified
- Private Investigation CC License (2022)
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