Breneata S. Spivey
Washington,DC
Summary
Dynamic Leasing Professional with a proven track record at Borger Management, excelling in tenant relations and property management. Skilled in resolving conflicts and enhancing customer satisfaction through effective communication and active listening. Successfully implemented marketing initiatives that increased tenant engagement, showcasing strong problem-solving abilities and meticulous record-keeping. Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
17
17
years of professional experience
Work History
Leasing Professional
Borger Management
Washington, DC
01.2008 - Current
- Assisted prospective tenants in locating available rental units that met their criteria.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Process maintenance work authorizations, purchase orders, and requests for payments.
- Used conflict resolution skills to quickly resolve issues among residents.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Responded quickly to emergency situations involving property damage or safety hazards.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Advertised vacant rental units through various media outlets such as newspapers, websites, classified ads.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Reviewed lease agreements for accuracy prior to signing by both parties.
- Maintained accurate records of correspondence with and from tenants.
River House Apartments
River House Apartments
Arlington, VA
11.2007 - 04.2008
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Drove customer feedback to deliver information to management for corrective action.
Education
High School Diploma -
Calvin Coolidge High School
Washington, DC06-1991
Skills
- Tenant relations
- Property management
- Customer service
- Record keeping
- Administrative support
- Communication skills
- Active listening
- Time management
- Problem solving
Timeline
Leasing Professional
Borger Management
01.2008 - Current
River House Apartments
River House Apartments
11.2007 - 04.2008
High School Diploma -
Calvin Coolidge High School
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