Breniya Davis
Jefferson City,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
WIPRO Infocrossing
03.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Packing Handler
Scholastic Inc
08.2021 - Current
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Maintained clean, neat and organized stockroom for easy access to goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05.2014
Skills
- Damage Prevention
- Data Collection
- Paperwork Processing
- Critical Thinking
- Microsoft Office Suite
- Documentation
- Quality Control
- Shipping Procedures
- Spreadsheets
Timeline
Packing Handler
Scholastic Inc
08.2021 - Current
Customer Service Representative
WIPRO Infocrossing
03.2019 - Current
High School Diploma -
Jefferson City High School
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