Brenn Dowdy
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
Work History
Bartender Shift Manager
The Local on Morford
10.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Manager on Duty
Sequatchie Valley Brewing Company
05.2022 - 03.2024
- Encouraged, empowered and motivated team to accomplish objectives.
- Mentored team members to succeed and advance within department and company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Resolved customer issues efficiently to build loyalty.
Education
Bachelor of Science - Mass Communications
East Tennessee State University
Johnson City, TN12.2016
Skills
- Comprehensive understanding of brewery processes
- Dispute mediation
- Written and oral communication skills
- Reliable and punctual
- Customer- and service-oriented
- Outgoing personality
- Goal-oriented planning
- Team player mentality
- Active listening skills
- Clear and concise documentation abilities
- Interdisciplinary teamwork
- Quality improvements
- Program coordination
- Collaborative decision-making
- Employee Development
- Staff Training
- Critical thinking for problem resolution
Timeline
Bartender Shift Manager
The Local on Morford
10.2024 - Current
Manager on Duty
Sequatchie Valley Brewing Company
05.2022 - 03.2024
Bachelor of Science - Mass Communications
East Tennessee State University
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