Brenna Bowling
Lincoln,Nebraska
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Saint Elizabeth Regional Medical Center
03.2026 - Current
- Strong interpersonal communication skills, empathy and integrity to provide a positive patient experience.
- Collection and entry of detailed personal, demographics, and insurance information into the EPIC healthcare system.
- Confirming current insurance eligibility, benefits, and pre-authorizations for medical services with payers.
- Coordinating patient appointments across multiple departments, including verification of order confirmations and scheduling of reoccurring appointments.
- Financial Responsibilities include collection of co-pays, deductibles, and outstanding balances, and explanation of financial obligations to patients. Along with education of payment programs, discounts and estimates.
- Communication - Acting as a liaison between doctor’s referrals, patients and clinical staff to address non-clinical questions and ensure smooth information flow.
Medical Records Specialist
Gastroenterology Specialties, PC
03.2023 - 08.2023
- Collect and process incoming medical information to the GMED System.
- Establish patient's charts and update medical records in a timely manner to support patient treatment and procedures.
- Verify “Requests for Information” adhering to HIPAA regulations and distribute appropriate medical records to requesting providers.
Patient Services Specialist/ MedExpress, Urgent Care - Front of Office
NextCare, Urgent Care
01.2022 - 01.2023
- Welcome visitors, schedule appointments, register patients and update chart information.
- Verify Insurance eligibility and enrollment, collect copay, co-insurance, deductible and self-pay options including medical discount payment programs.
- Inform patients and guardians of patients of Patient’s Rights emphasizing HIPPA regulations As well as Consent to Treat.
- Answer in-coming phone calls to schedule appointments, complete records requests and send tasks for Providers and Billing and transfer calls.
Medicaid Provider Enrollment Specialist
Maximus, Nebraska Medicaid Provider Enrollment
04.2018 - 10.2021
- Medicaid provider enrollment assistance, instruction, and compliance.
Enrollment Specialist
TAD PGS, Inc-Government Employment Agency
10.2017 - 03.2018
- Creative problem-solving Customer Service Representative using phone system and email for dedicated Nebraska Medicaid enrollment system.
- Secure location and safe keeping of PII, PHI and HIPAA.
Education
No Degree - Fine Art
University of Nebraska
Lincoln, NebraskaAssociate of Applied Science - Graphic Art
Southeast Community College
Milford, NebraskaSkills
- Administrative and organizational experience
- Patient registration and Admissions
- Medical records management
- Verification of HIPAA adherence, Financial responsibility, Release of information documents and responsible parties
- Medical records management
- Excellent interpersonal ability and telephone soft skills
- Insurance verification from multiple sources
Timeline
Patient Access Representative
Saint Elizabeth Regional Medical Center
03.2026 - Current
Medical Records Specialist
Gastroenterology Specialties, PC
03.2023 - 08.2023
Patient Services Specialist/ MedExpress, Urgent Care - Front of Office
NextCare, Urgent Care
01.2022 - 01.2023
Medicaid Provider Enrollment Specialist
Maximus, Nebraska Medicaid Provider Enrollment
04.2018 - 10.2021
Enrollment Specialist
TAD PGS, Inc-Government Employment Agency
10.2017 - 03.2018
No Degree - Fine Art
University of Nebraska
Associate of Applied Science - Graphic Art
Southeast Community College