Brenna Burns
Summary
Front End Coordinator and KBS Champion at Wegmans with progressive retail experience. Skilled in front-end operations, lane coverage, and mentoring team members. Currently scheduling and leading a team KBS sellers while pursuing an Associate's degree in Business Administration.
Overview
2
2
years of professional experience
Work History
Front End Coordinator
Wegmans
01.2026 - Current
- Supervise daily front-end operations in a high-volume retail environment.
- Coordinate staffing and lane coverage to reduce customer wait times and enhance service flow.
- Resolve customer concerns and provide exceptional service to maintain customer satisfaction.
- Guide team members with resources to enhance individual and team success.
- Train and mentor new employees on company policies and customer service standards to ensure consistent service quality.
- Perform register overrides, refunds, exchanges, and transaction troubleshooting.
- Lead a team of KBS sellers by coordinating daily activities, communicating goals, and driving customer engagement initiatives to enhance the shopping experience and boost sales.
Customer Service Representative
Wegmans
06.2025 - 03.2026
- Assisted customers with returns, exchanges, refunds, and general service inquiries.
- Processed lottery transactions and other customer service desk functions accurately.
- Handled cash, credit, and gift card transactions while maintaining accuracy and security.
Cashier
Wegmans
10.2024 - 06.2025
- Processed customer purchases accurately and efficiently in a high-volume retail environment.
- Maintained an organized checkout area and followed cash-handling procedures.
Education
High School Diploma -
Victor Central Schools
Victor, NY06-2025
Associate of Science - Business Administration
Finger Lakes Community College
Canandaigua, NY06-2026
Skills
- Leadership & Team Development
- Problem Solving
- Customer Service Excellence
- Conflict Resolution
- Operations Coordination
- Communication
- Time Management & Prioritization
Timeline
Front End Coordinator
Wegmans
01.2026 - Current
Customer Service Representative
Wegmans
06.2025 - 03.2026
Cashier
Wegmans
10.2024 - 06.2025
High School Diploma -
Victor Central Schools
Associate of Science - Business Administration
Finger Lakes Community College