Brenna Cardosa
Manor
Summary
Detail-oriented professional with strong skills in customer service and administrative support. Expertise in HIPAA compliance and appointment scheduling, ready to enhance office efficiency and patient care.
Overview
9
9
years of professional experience
Work History
Receptionist
Ledgestone Assisted Living
Austin
03.2025 - 03.2026
- Office management
- Delivered exceptional customer service during interactions with internal and external customers.
- Administrative support to Executive Director, Wellness Director, Assistant Wellness Director, Human Resources and Marketing departments
- Greeted visitors warmly and directed them to appropriate personnel.
- Coordinated medical appointments and transportation to ensure residents' access to necessary services.
- Processed new employee applications, performed drug screenings and assisted with onboarding process
- Recruited candidates and scheduled interviews.
- Creating new employee and new resident files
- Auditing
- Managed filing system to organize and retrieve documents efficiently.
- Use of Eldermark, Palatium Care and Accushield software
- Provided information about services and answered general questions from residents, family members and service providers
- Provided sensitive health-related documents to home health, hospice, social workers and other medical providers all in compliance with HIPAA
- Updated and recorded customer or client information to maintain accounts.
- Managed office supplies inventory by monitoring stock levels and placing orders to maintain operational efficiency.
Server/ Office Assistant
Grey Rock Golf and Tennis Club
Austin
10.2023 - 01.2025
- Delivered exceptional customer service to create memorable dining experiences.
- Took and processed food and drink orders efficiently.
- Ensured cleanliness and organization of dining area and tables.
- Handled cash transactions and processed payments with precision to ensure accurate financial records.
- Addressed customer inquiries and resolved complaints swiftly to maintain high satisfaction levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in maintaining accurate filing systems for important documents.
- Composed professional correspondence and prepared reports for management review.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Account reconciliation and invoicing
- Conducted merchandise inventory checks to track stock levels.
Esthetician/Laser Hair Removal Technician
Lashes de Bella
Kyle
08.2019 - 09.2023
- Performed skincare consultations to assess client needs and preferences.
- Administered medical grade facial treatments using advanced techniques and high-quality products.
- Provided eyelash extensions and maintenance services with precision and care.
- Full body waxing services
- Administered laser hair removal treatments to effectively reduce unwanted hair.
- Educated clients on skincare routines and product recommendations for optimal results.
- Maintained a clean, organized workspace following health and safety regulations.
- Managed appointment schedules to ensure timely service delivery for clients.
- Set up patient rooms and sterilized equipment.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Recommended home care regimen for desired results.
Lash Technician
Amazing Lash Studio
Austin
08.2018 - 08.2019
- Consulted with clients to determine lash extension preferences and styles.
- Maintained a clean and safe work environment adhering to health standards.
- Educated clients on lash care and maintenance for longevity.
- Developed custom lash application plans based on individual client needs.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
Testing Center Assistant
Austin Community College Northridge Campus
Austin
04.2017 - 11.2017
- Monitored testing environment to maintain security and integrity during exams.
- Verified student identification documents prior to administering examinations.
- Supported accessibility services by accommodating diverse student needs during exams.
- Provided technical support for testing software and equipment issues.
- Managed exam materials and ensured proper inventory levels for assessments.
- Conducted regular checks on testing facilities to ensure cleanliness and organization.
- Adhered to strict confidentiality guidelines when handling sensitive data related to student exams.
Education
Esthetician License - Esthetics
Aveda Institute
Austin, TX05-2018
High School Diploma -
James Bowie High School
Austin,TX06-2014
Skills
- Customer service
- Appointment scheduling
- Administrative support
- Office management
- Document auditing
- Data entry
- File management
- HIPAA compliance
- Information protection
- Documentation and reporting
- Recruitment coordination
- Inventory management
- Attention to detail
Timeline
Receptionist
Ledgestone Assisted Living
03.2025 - 03.2026
Server/ Office Assistant
Grey Rock Golf and Tennis Club
10.2023 - 01.2025
Esthetician/Laser Hair Removal Technician
Lashes de Bella
08.2019 - 09.2023
Lash Technician
Amazing Lash Studio
08.2018 - 08.2019
Testing Center Assistant
Austin Community College Northridge Campus
04.2017 - 11.2017
Esthetician License - Esthetics
Aveda Institute
High School Diploma -
James Bowie High School