Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenna Chopin

Mchenry,Illinois

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Hairstylist Apprentice

Mixed Co. Salon
06.2018 - 05.2019
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.

Waitress

Houlihan's
02.2015 - 06.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

No Degree - Cosmetology Education

Paul Mitchell The School Lombard
Lombard, IL
06.2018

High School Diploma -

Plainfield North Highschool
Plainfield, IL
05.2011

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Inventory control and record keeping
  • Conflict resolution techniques

Timeline

Shift Supervisor

Starbucks
05.2019 - Current

Hairstylist Apprentice

Mixed Co. Salon
06.2018 - 05.2019

Waitress

Houlihan's
02.2015 - 06.2018

No Degree - Cosmetology Education

Paul Mitchell The School Lombard

High School Diploma -

Plainfield North Highschool

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Brenna Chopin