Brenna Dick
Wichita,KS
Summary
Proven professional with a track record of excellence across roles at ChildStart, Interim HealthCare, and as a self-employed Driver. Expert in time management and customer service, I significantly enhanced patient satisfaction ratings and maintained punctual delivery schedules. Leveraging strategic planning and relationship-building skills, I consistently exceed employer expectations.
Overview
12
12
years of professional experience
Work History
Driver
Self-employed
Wichita, KS
07.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
Teacher
ChildStart
Anthony, KS
02.2020 - 08.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child’s educational journey.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Nurse
Interim HealthCare
Wichita, KS
05.2012 - 10.2017
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Organized and managed care of patients undergoing various therapies and procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Education
Master Of Accountancy - Accounting
University of Phoenix
Tempe, AZ07.2019
Bachelor Of Applied Science - Nursing
University of Phoenix
Tempe, AZ09.2017
Associate Degree In Nursing - Nursing
Pratt Community College
Pratt, KS05.2012
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- GPS and route planning
- Punctuality
- Safety Management
- Driving in Adverse Conditions
- Equipment Operation
- Relationship Building
- Accident Prevention
- Confidentiality understanding
- Customer rapport
- Strategic Planning
- Appointment Scheduling
- Passenger Assistance
- Language Fluency
- Database Management
- Critical-thinking interdependence
- Team-oriented
- Self-sufficient
- Care plans
Languages
Latin
Limited Working
Timeline
Driver
Self-employed
07.2020 - Current
Teacher
ChildStart
02.2020 - 08.2021
Nurse
Interim HealthCare
05.2012 - 10.2017
Master Of Accountancy - Accounting
University of Phoenix
Bachelor Of Applied Science - Nursing
University of Phoenix
Associate Degree In Nursing - Nursing
Pratt Community College