Brenna Ivers
Ballston Spa
Summary
Dynamic General Manager with a strong background in operations management and team leadership. Skilled in enforcing safety standards and improving customer satisfaction, with a commitment to fostering a positive work environment that drives business success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Loft Outlet
Lake George, NY
03.2022 - 01.2026
- Led inventory management processes including ordering, receiving, cycle counts, and stock optimization to reduce shrink and out-of-stocks
- Executed corporate store sets and visual merchandising updates to drive sales and maintain brand consistency
- Developed and managed associate schedules, balancing staffing needs with labor cost efficiency
- Trained, coached, and supported staff to improve performance, safety awareness, and customer engagement
- Conducted regular safety audits and operational checks to ensure a safe and compliant work environment
- Handled and resolved customer escalations with a solutions-focused approach, protecting brand reputation
- Managed cash operations including register change orders and cash accountability procedures
General Manager
Rocksport Indoor Climbing Gym
Glens Falls, NY
01.2022 - 08.2025
- Enforced safety standards across the facility, including waiver compliance, equipment checks, and activity monitoring
- Led school groups, camps, and youth programs, ensuring structured programming and participant safety
- Designed, launched, and managed a children’s camp program, including scheduling, staffing, and operational planning
- Built and managed staff schedules to support peak usage times and optimize labor coverage
- Trained, coached, and supervised staff to maintain high standards in safety, service, and operations
- Interviewed and supported hiring decisions to build a reliable and safety-conscious team
- Implemented and maintained digital workflows, including online registration widgets and electronic safety waivers
- Collaborated with route setters to assist in route setting and testing, ensuring climb quality and safety compliance
Education
Associate of Applied Science - Individual Studies
Suny Adirondack
Queensbury, NY05-2019
Skills
- Customer service
- Team leadership
- Operations management
- Safety & compliance
- Decision-making
Timeline
Assistant Manager
Loft Outlet
03.2022 - 01.2026
General Manager
Rocksport Indoor Climbing Gym
01.2022 - 08.2025
Associate of Applied Science - Individual Studies
Suny Adirondack