Brenna Kreis
Deforest,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
5
5
years of professional experience
Work History
Client Care Specialist
Madison Veterinary Specialists and Emergency
Madison, WI
12.2023 - Current
- Provided customer service to clients via telephone and email.
- Developed and implemented customer service policies as needed.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
- Maintained professional communication with clients throughout the entire resolution process.
- Performed administrative tasks such as filing documents, processing paperwork.
- Used telephone, email and web chat services to answer customer questions.
- Created and updated client records by entering general data, services provided and invoice information.
- Scheduled and confirmed appointments.
Server
The Nitty Gritty
Sun Prairie, WI
07.2022 - 03.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
Sales Associate
STUDS
Madison, WI
11.2022 - 12.2023
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific jewelry, answered questions and offered advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
General Team Member
Target
Madison, WI
03.2022 - 06.2022
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Lifted materials of varied weights on regular basis.
- Greeted customers and retrieved requested products to drive satisfaction.
- Assisted customers by locating items.
- Faced products on shelves and displays to meet company policies.
- Broke down and discarded empty packaging and boxes after stocking products.
- Processing freight and preparing backroom for incoming freight.
- Handled packages safely while unloading and transporting.
- Loaded and unloaded packages from loading dock to trucks.
Animal Caretaker
Paradise Paws Camp & Resort, LLC
De Forest, WI
12.2020 - 03.2022
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Worked 5 to 8 hour shifts with oversight of 30 or more animals in kennels or holding pens.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained clean and organized boarding areas to promote animal wellbeing.
Cashier / Customer Service Associate
Kwik Trip
Windsor, WI
09.2020 - 06.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register to record all transactions accurately and efficiently.
Server / Line Filler /Food Preparer
HuHot Mongolian Grills LLC
Sun Prairie, WI
07.2019 - 10.2020
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Guaranteed customer satisfaction by quickly delivering orders.
- Followed food preparation and storage guidelines established by Health Department.
- Organized and re-stocked various stations and self-service items.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared food orders to support waitstaff and other team members.
- Learned other teammates' work tasks to train as backup.
Cashier / Stocker /Sales Associate
Mousehouse Cheesehaus Inc.
Windsor , WI
01.2019 - 06.2019
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Operated cash register to record all transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Counseling Psychology
Southern New Hampshire University
Hooksett, NH06.2027
Madison Area Technical College
Madison, WI05.2022
High School Diploma -
DeForest Area High School
De Forest, WI06.2021
Skills
- Leadership qualities
- Excellent work ethic
- Communication skills
- Compassion & Empathy
- Teamwork
- Customer service skills
- Sociable
- Hard-working
- Prioritizing
- Organized
- Time Management
Accomplishments
- Made the Dean's List for High Honors in the semester of Spring 2022 at MATC with a grade point average of 4.0.
- National Society of High School Scholars achievement at the beginning of 2021.
- Recognition of Achievement in Football Managing through the years of 2019 to 2020.
Volunteer Work
- Assistant Teacher for the Faith Formation class of St. Olaf Church in Deforest, WI. Classes were every Wednesday from 6:30pm until 8:30pm in August through October of 2020.
- Trash Pickup with my Faith Formation class. Once in September 2020 for two hours and again in October 2020 for two hours. We walked bike and walk trails in both Windsor and Deforest.
- Football Manager for the Deforest High School Varsity Football team from July until January in the years of 2018, 2019 and 2020.
- Crowd Control volunteer for the Badger Honor Flight in May of 2018 at the Dane County Regional Airport for six hours.
Timeline
Client Care Specialist
Madison Veterinary Specialists and Emergency
12.2023 - Current
Sales Associate
STUDS
11.2022 - 12.2023
Server
The Nitty Gritty
07.2022 - 03.2024
General Team Member
Target
03.2022 - 06.2022
Animal Caretaker
Paradise Paws Camp & Resort, LLC
12.2020 - 03.2022
Cashier / Customer Service Associate
Kwik Trip
09.2020 - 06.2021
Server / Line Filler /Food Preparer
HuHot Mongolian Grills LLC
07.2019 - 10.2020
Cashier / Stocker /Sales Associate
Mousehouse Cheesehaus Inc.
01.2019 - 06.2019
Counseling Psychology
Southern New Hampshire University
Madison Area Technical College
High School Diploma -
DeForest Area High School
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