Jordan Christopher
Knoxville
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Care Specialist
Brogan Financial
Knoxville, TN
07.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients situations while maintaining professional boundaries and adhering to company policies.
- Developed and implemented customized care plans tailored to individual clients'' specific requirements.
- Provided information and referrals to community partners and other treatment providers.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.
BRANCH AND OPERATIONS MANAGER
First Horizon Corporation
08.2020 - 07.2022
- Recruiting top talent with the ability to forecast staffing needs
- Daily prioritizing, managing and communicating the promotional campaigns and product initiatives
- Fostering a motivated, diverse team environment; by setting employees up for success establishing clear objectives for the branch and for each employee
- Responsible for branch compliance with bank policies, procedures, and operational integrity
- Maintaining and developing relationships with existing small business customers and creating great partnerships within citizens and the community.
OPERATIONS AND CLIENT SERVICE MANAGER
Rather & Kittrell Capital
02.2018 - 08.2020
- Directed all day-to-day operational functions; ensures that operational metrics are monitored and on target; analyzes regional trends with an eye to growth and expansion and proactively manages any variances from plan
- Ensured customer-focused service, internal and external client satisfaction
- Enhanced and protects company's reputation, assets and goodstanding in the community
- Innovated and created initiatives to enhance the company's reputation and growth.
Education
Bachelor of Science (B.S.) Political Science and Public Administration -
UNIVERSITY OF TENNESSEE
Knoxville, TN01.2006
Skills
- Adaptability
- Strong leader
- Great communicator
- Leadership
- Problem solver
- Excellent Customer service
- Document analysis
- Application processing
Certification
- Life licensed
- Notary
- NMLS
References
AVAILABLE UPON REQUEST
Timeline
Client Care Specialist
Brogan Financial
07.2022 - Current
BRANCH AND OPERATIONS MANAGER
First Horizon Corporation
08.2020 - 07.2022
OPERATIONS AND CLIENT SERVICE MANAGER
Rather & Kittrell Capital
02.2018 - 08.2020
Bachelor of Science (B.S.) Political Science and Public Administration -
UNIVERSITY OF TENNESSEE