Kassandra Melendez
Madison,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Client Care Specialist
Madison Veterinary Specialist And Emergency
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered data from pet records and office visits into computer system.
Team Member Associate
Escape In Time
09.2022 - 06.2023
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier/Sales Floor Associate Floater
Goodwill
11.2021 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Busser/Hostess
Olive Garden
03.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Doggy Daycare Attendant/Assistant Dog Trainer
PetU
05.2021 - 11.2021
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
Sales Associate/Front of House Team Leader
Bed Bath & Beyond
03.2020 - 04.2021
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product purchases and returns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Animal & Vet Biosciences BS
University of Wisconsin–Madison
Madison, WI06.2026
High School Diploma -
Greenfield High School
Greenfield, WI06.2022
Skills
- Engaging and communicating with a diverse population and groups of all sizes
- Improving problem-solving and maintaining professional helping relationships
- Organization and time management skills with staying focused on different tasks, and using my time and energy effectively and efficiently in order to achieve the desired outcome
- Leadership with managing a team or project
Volunteer work
I volunteer at Spring Harbor Animal Hospital during the summer and winter breaks. I started volunteering with them since June of 2023. While I'm there, I shadow Dr. Wilson and technicians with appointments, vaccinations, and bloodwork. When there is downtime, I clean instruments, wrap surgical packs, and maintain the cleanliness of the clinic.
Timeline
Client Care Specialist
Madison Veterinary Specialist And Emergency
06.2023 - Current
Team Member Associate
Escape In Time
09.2022 - 06.2023
Cashier/Sales Floor Associate Floater
Goodwill
11.2021 - 08.2022
Doggy Daycare Attendant/Assistant Dog Trainer
PetU
05.2021 - 11.2021
Busser/Hostess
Olive Garden
03.2021 - 12.2021
Sales Associate/Front of House Team Leader
Bed Bath & Beyond
03.2020 - 04.2021
Bachelor of Science - Animal & Vet Biosciences BS
University of Wisconsin–Madison
High School Diploma -
Greenfield High School
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