Summary
Overview
Work History
Skills
References
Timeline
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Brenna Rose

Cincinnati,Ohio

Summary

  • Detail-oriented professional with strong technical skills and rapid learning ability. Proven track record in customer service, ensuring high levels of customer satisfaction and contributing to overall company success. Experienced in back office operations, including cash management, balancing registers, and recruitment. Accounts Receivable Specialist with extensive experience in credit, collections, and cash application, skilled in accurately posting payments to maintain current accounts.

Overview

10
10
years of professional experience

Work History

Accounts Receivable Clerk

First Star Logistics
Cincinnati, OH
02.2025 - Current
  • Managed payment collections through effective communication with clients and vendors.
  • Maintained organized filing systems for all accounts receivable documentation.
  • Responded promptly to customer inquiries regarding account status and billing issues.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.

Payment Processor/ Account Receivable

Healthcare Management Group
Blue Ash, OH
09.2024 - 12.2024
  • Posted daily lockbox and ACH payments, including insurance and patient payments to accounts.
  • Processed patient payments accurately and efficiently using billing software.
  • Verified insurance information to ensure proper payment processing.
  • Reconciled incorrect postings while recording contractual and in-network adjustments to accounts.
  • Managed posting of check and credit card payments to patient accounts.
  • Conducted monthly billing reconciliation for Skilled Nursing, Assisted Living residents, and third parties.

Payment Specialist

EyeCare Partners
Blue Ash, OH
03.2021 - 08.2024
  • Posted daily lockbox and ACH payments, ensuring accurate updates to patient accounts.
  • Reviewed and resolved payment discrepancies with insurance providers.
  • Assisted in training new staff on payment processing protocols and tools.
  • Reconciled incorrect postings and adjusted contractual and in-network payments on accounts.
  • Recorded check and credit card payments to maintain accurate patient financial records.

Customer Service Representative

Ensemble Health Partners
Blue Ash, Ohio
04.2020 - 03.2021
  • Managed daily phone communications with customers, resolving questions related to billing, financial aid options, and outstanding balance collections
  • Provided customer support through phone, email, and chat interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Front End Leader

Best Buy
Cincinnati, Ohio
07.2018 - 06.2020
  • Conducted daily coaching sessions for front-end employees, boosting performance.
    Resolved customer issues swiftly, contributing to enhanced service delivery.
    Ensured exceptional customer service across all interactions, strengthening relationships.
    Shared knowledge of products and protection plans to assist customers effectively.
  • Supervised team members to ensure efficient workflow and task completion.
  • Developed and implemented strategies for continuous improvement in the front end area, including checkout processes, customer service standards and inventory management.

Back Office Lead

Best Buy
Hamilton, Ohio
11.2015 - 07.2018
  • Managed daily cash operations, including counting and balancing cash registers.
    Created large deposits to ensure accurate financial reporting.
    Recruited and hired front-end employees to strengthen team performance.
    Trained front-end staff on operational procedures and customer service standards.
  • Monitored employee performance and provided feedback as needed.
  • Managed daily activities associated with cash flow management functions.

Skills

  • ACH processing expert
  • Payment processing
  • Invoice management
  • Problem solving
  • Detail orientation
  • Accounts reconciliation
  • Attention to detail
  • Collections

References

References available upon request.

Timeline

Accounts Receivable Clerk

First Star Logistics
02.2025 - Current

Payment Processor/ Account Receivable

Healthcare Management Group
09.2024 - 12.2024

Payment Specialist

EyeCare Partners
03.2021 - 08.2024

Customer Service Representative

Ensemble Health Partners
04.2020 - 03.2021

Front End Leader

Best Buy
07.2018 - 06.2020

Back Office Lead

Best Buy
11.2015 - 07.2018

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Brenna Rose