Brenna Schafer
Rapid City,SD
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Head Teller
Sentinel Federal Credit Union
Rapid City, SD
02.2025 - Current
- Conducted regular audits to maintain accuracy in cash balances and records.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Replenished ATM funds in empty canisters prior to the validation process.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
ITM Teller
Black Hills Federal Credit Union
Rapid City, SD
08.2023 - 11.2024
- Assist members through ITM video and phone interactions to determine needs and complete appropriate transactions
- Perform teller and member service functions accurately and efficiently
- Balance and manage a virtual cash drawer daily
- Provide account information, perform limited account maintenance, and research transactional inquiries following Credit Union policies
- Educate members on Credit Union products and services
- Request members bring accounts positive and to minimum required balances and make payments on delinquent loans or over‑the-limit credit cards balances
- Follow safety, security, and confidentiality procedures at all times
- Work collaboratively with teammates, supervisors, and other departments
- Perform additional duties as assigned based on department needs
Cashier
Dollar Tree
11.2021 - 05.2022
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and product locations, enhancing shopping experience.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Collaborated with team members to ensure store organization and cleanliness standards.
Education
Diploma - Computers
Central High School
Rapid City, SD05-2023
Skills
- Positive attitude
- Organizational skills
- Teamwork and communication
- Process improvement
- Customer service
- Fraud prevention
- Cash handling
- Effective communication
- Maintain a positive attitude
Certification
National Career Readiness Certificate(NCRC) Gold level, Microsoft PowerPoint Certificate, Adobe Illustrator Certificate
HONORS AND ACTIVITIES
3.3 GPA
Timeline
Head Teller
Sentinel Federal Credit Union
02.2025 - Current
ITM Teller
Black Hills Federal Credit Union
08.2023 - 11.2024
Cashier
Dollar Tree
11.2021 - 05.2022
Diploma - Computers
Central High School