Brenna Silver

Server/Bartender:

• Managed multiple tables and guests efficiently, maintaining high levels of guest satisfaction.
• Trained new servers on menu items and service protocols, enhancing team performance.
• Delivered exceptional customer service by accurately taking orders and addressing inquiries.
• Monitored inventory levels of supplies, coordinating restocking efforts as needed.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Adapted to fast-paced conditions, consistently delivering friendly service and a positive attitude.

Ambassador/Sales Representative:

• Developed expertise in product knowledge, enhancing customer satisfaction and driving repeat business.
• Coordinated with management to ensure efficient shift operations and employee readiness.
• Analyzed customer feedback to refine sales approaches and improve service delivery.
• Negotiated contracts with clients, ensuring alignment with company policies while maximizing profitability.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Prepared high-quality sandwiches following recipes and customer specifications.
• Ensured cleanliness and organization of food preparation areas to meet health standards.
• Facilitated customer satisfaction by promptly responding to inquiries and effectively resolving concerns.
• Executed efficient transaction processing maintain balanced cash drawers and enhance customer service.
• Implemented strategic time management practices to prioritize responsibilities and meet deadlines.
• Consistently adhered to schedules and deadlines, reinforcing trustworthiness in professional settings.