Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Brenna Swiney

North Canton

Summary

Dynamic and results-driven professional with extensive experience at Winking Lizard Tavern, excelling in customer service and staff training. Proven ability to maximize revenue through effective menu promotion and maintain operational efficiency through adept supply inventory management. Known for a calm demeanor and strong problem-solving skills, ensuring exceptional guest experiences.

Overview

11
11
years of professional experience

Work History

Server

Winking Lizard Tavern
Canton
03.2023 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed food and drink orders efficiently using POS systems.
  • Assisted in training new staff on menu items and service standards.
  • Maximized revenue by effectively recommending premium dishes and beverages to guests.

Office Manager

Dimsport North America
North Canton
06.2017 - 05.2021
  • Managed office supplies and inventory levels to ensure operational efficiency.
  • Coordinated staff schedules and meetings to optimize team collaboration.
  • Developed and maintained filing systems for easy document retrieval.
  • Supported financial processes by processing invoices and tracking expenses.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Managed shipping and receiving operations, ensuring timely and accurate processing of all incoming and outgoing packages.
  • Directed incoming phone calls to the correct department, enhancing office workflow.

Hostess/Server

Winking Lizard Tavern
Canton
05.2014 - 06.2017
  • Managed reservation system for efficient table assignments.
  • Collaborated with management to improve customer flow.
  • Maintained a clean and organized dining area.
  • Handled cash payments and reconciled daily transactions accurately.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

High School Diploma -

Glenoak High School
Canton, OH
05-2014

Some College (No Degree) - Emergency Medical Technician

Stark State College
Canton, OH

Skills

  • Customer service
  • Menu knowledge
  • Staff training
  • Supply inventory management
  • POS system operation
  • Revenue maximization
  • Time management
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Memory retention
  • Calm demeanor
  • Item promotion
  • Guest relations management
  • Dietary restrictions knowledge
  • Food safety practices
  • Invoice processing
  • Document organization
  • Schedule coordination
  • Information protection
  • Financial tracking
  • Policy implementation

Timeline

Server

Winking Lizard Tavern
03.2023 - Current

Office Manager

Dimsport North America
06.2017 - 05.2021

Hostess/Server

Winking Lizard Tavern
05.2014 - 06.2017

High School Diploma -

Glenoak High School

Some College (No Degree) - Emergency Medical Technician

Stark State College

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Brenna Swiney