Brennan Cicchetti
Rochester
Summary
Driven professionally with experience in Seafood operations. Skilled in mentoring teams, developing teams, and implementing process improvements to boost efficiency and quality. Committed to delivering incredible customer service and ensuring compliance with health regulations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Seafood Team Leader
Wegmans
Rochester, New York
07.2024 - Current
- Trained team members on proper seafood handling techniques and safety protocols.
- Implemented best practices for seafood display and presentation to enhance customer appeal.
- Supervised daily seafood operations to ensure product quality and freshness.
- Managed inventory levels, ensuring optimal stock on hand for customer demand.
- Monitored compliance with health regulations, ensuring a safe shopping environment for customers.
- Provided exceptional customer service by addressing inquiries and offering product recommendations.
- Improved customer satisfaction by providing excellent seafood product knowledge and recommendations.
Service Team Leader
Wegmans
Rochester, New York
08.2022 - 07.2024
- Led daily operations of the Front End, ensuring incredible customer service.
- Trained and mentored team members on service best practices.
- Implemented process improvements to enhance workflow efficiency and team productivity.
- Oversaw evening operations while night managing the store.
- Supported product quality at night when doing freshness walks through the the departments.
- Resolved customer inquiries and complaints swiftly, maintaining high satisfaction ratings.
- Established performance standards for team members, driving accountability and excellence.
Store Operations Management Intern
Wegmans
Rochester, New York
05.2022 - 08.2022
- Monitored daily operations to ensure compliance with safety protocols and quality standards.
- Collaborated with cross-functional teams to support project initiatives and streamline operations.
- Gained exposure to various aspects of operations management, logistics planning, and process improvement techniques.
- Analyzed operational workflows to identify process inefficiencies and recommend improvements.
- Assisted in developing training materials for new team members, enhancing onboarding efficiency.
Education
High School Diploma -
Gates-Chili High School
Rochester, New York06-2021
Skills
- Food safety compliance
- Inventory management
- Developing others
- Training programs
- Customer relations
- Problem solving
Certification
- Safemark Certifcation - 2023-2028
Timeline
Seafood Team Leader
Wegmans
07.2024 - Current
Service Team Leader
Wegmans
08.2022 - 07.2024
Store Operations Management Intern
Wegmans
05.2022 - 08.2022
High School Diploma -
Gates-Chili High School