Brennan Cox
Logistics / Customer Support
Knoxville,TN
Summary
Proven leader and logistics expert, adept at shipment coordination and problem resolution, significantly enhanced operations at UPS. At Boost Ninjas, spearheaded strategic partnerships, driving profitability. Known for elevating customer satisfaction at Geek Squad through effective communication and quick issue resolution. Mastery in import/export requirements and a collaborative team player, consistently achieving sales targets with innovative solutions.
Overview
5
5
years of professional experience
Work History
Logistics Specialist
UPS
08.2022 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
CEO
Boost Ninjas
04.2023 - 06.2024
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Customer Service Lead
Geek Squad - Best Buy
03.2020 - 05.2022
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Reviewed associate performance to identify training needs.
- Greeted customers and listened closely to problems described to determine solutions.
Sales Advisor
Best Buy
01.2020 - 05.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
High School Diploma -
Homelife Academy
Nashville, TN 05.2001 -
Skills
Import/export requirements knowledge
Shipment coordinating
Resolving Problems
Shipping coordination
Timeline
CEO
Boost Ninjas
04.2023 - 06.2024
Logistics Specialist
UPS
08.2022 - Current
Customer Service Lead
Geek Squad - Best Buy
03.2020 - 05.2022
Sales Advisor
Best Buy
01.2020 - 05.2022
High School Diploma -
Homelife Academy
05.2001 -
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