Vanessa Kisasi
Alexandria,VA
Summary
Accomplished Logistics Specialist with a proven track record at the Army, enhancing operational efficiency and customer satisfaction through expert coordination and oversight of supply chain operations. Skilled in ERP and supply chain software, coupled with exceptional customer service abilities, achieved 100% end-user satisfaction. Demonstrated success in reducing costs and streamlining warehouse operations.
Overview
4
4
years of professional experience
Work History
Logistics Specialist
Army
Washington, DC
09.2020 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Provided customers with status updates for tracked packages.
- Tracked and managed transfer paperwork such as packing lists.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Built long-term relationships due to prompt and courteous service.
- Validated inventory levels and updated systems using handheld devices.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Monitored and adjusted inventory levels according to demand.
- Built and established relationships with staff and vendors.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Created reports to provide insights into logistics operations and performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Implemented systems and procedures for accurate data collection and reporting.
- Implemented and developed supply chain strategies to optimize efficiency.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Identified opportunities for inventory reductions.
- Studied data to identify trends and patterns in transportation activity.
- Negotiated contracts to secure favorable rates and terms.
- Created and managed budgets related to logistics and transportation.
Education
Bachelors - Criminal Justice Minor in Cyber Security
University of Maryland Global Campus
Adelphi, MDAssociate Of General Studies - Liberal Arts And General Studies
University of Maryland Global Campus
Adelphi, MD10.2023
Skills
Overseeing deliveries
Evaluating proposals
Updating logs
Shipment coordinating
Account managing
SQL Server
Validating supplies
ERP and supply chain software
Fluent with [Logistics software] and [Logistics software]
Inventory restocking
Import/export requirements knowledge
Database Management
Deadline and scheduling management
Inventory management procedures
Accounting principles knowledge
Spreadsheet tracking
Operational efficiency
Company procedure adherence
Shipping Documentation
Warehouse asset oversight
Customer service skills
Equipment redistribution
[Software] expertise
Languages
Swahili
Native or Bilingual
Timeline
Logistics Specialist
Army
09.2020 - Current
Bachelors - Criminal Justice Minor in Cyber Security
University of Maryland Global Campus
Associate Of General Studies - Liberal Arts And General Studies
University of Maryland Global Campus