Brennan Kephart
Reynoldsburg,OH
Summary
Professional with solid experience in logistics and mail delivery, equipped to manage routes efficiently and ensure timely deliveries. Strong focus on team collaboration, sales and adaptability to changing needs. Reliable, organized, and skilled in customer service, route planning, and handling parcels with care. Known for dependability, excellent communication, and results-driven approach.
Overview
15
15
years of professional experience
Work History
Mail Carrier
USPS
Lewis Center, OH
10.2016 - Current
- Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
- Managed daily route logistics, adapting to changing conditions and optimizing delivery efficiency.
- Delivered mail accurately to designated routes, ensuring timely service and customer satisfaction.
- Trained new employees on postal service procedures and operational best practices.
- Collaborated with team members to resolve customer inquiries and improve service experiences.
- Conducted regular vehicle inspections, promoting safety standards and compliance with USPS regulations.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
Receiving/Material Handler
Abercrombie & Fitch
New Albany, OH
02.2011 - 10.2016
- Responsible for sorting and receiving merchandise in the distribution center
- Trained as backup group lead for the receiving department.
- Conducted regular inspections of equipment to ensure optimal performance and safety standards were met.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Associate’s Degree of Applied Sciences - Business Management
Lincoln College of Technology
Indianapolis, IN11-2010
High School Diploma - undefined
Reynoldsburg High School
Reynoldsburg, OH05-2009
High School Diploma - Auto Body
Eastland Career Center
Groveport, OH05-2009
Skills
- Route management
- Service sales
- Parcel delivery
- Teamwork and collaboration
- Problem-solving
- Reliability
- Critical thinking
- Adaptability and flexibility
- Professionalism
- Documentation & recordkeeping
- Serve customers with hospitality and accommodation
Timeline
Mail Carrier
USPS
10.2016 - Current
Receiving/Material Handler
Abercrombie & Fitch
02.2011 - 10.2016
High School Diploma - undefined
Reynoldsburg High School
High School Diploma - Auto Body
Eastland Career Center
Associate’s Degree of Applied Sciences - Business Management
Lincoln College of Technology